In PersonWork is with Court Administration in Sarasota County; schedule is Monday–Friday with rotating on-call coverage.
IT OperationsIT Service Desk & End User Support
Company Does Not Provide H1B Sponsorship
About the job
Requirements
A bachelor's degree in Computer Science, Information Systems, or a related field; progressively responsible professional experience may substitute year-for-year for the required degree.
Must pass a pre-employment substance screening.
The successful candidate is subject to extensive background checks.
Must be flexible and able to work assigned shifts, weekends, and holidays, and participate in a rotating on-call support schedule.
Responsibilities
Deploy, maintain, and troubleshoot PCs, laptops, cell phones, printers, copiers, and peripheral components.
Resolve inquiries submitted in person, by telephone, email, or through the Help Desk ticketing system in a timely and professional manner.
Document detailed diagnostics and resolutions in the Help Desk knowledge base to support system tracking and optimization.
Install, configure, and update standard business operating software, including Microsoft 365 applications and commercial off-the-shelf software, as well as specialized internal court applications.
Lead user onboarding and offboarding, including hardware staging, software provisioning, and back-end user account setups.
Coordinate installation of software applications provided by external or other elected officials' IT departments onto Circuit workstations.
Provide in-courtroom technical assistance to judges, attorneys, and administrative staff to ensure uninterrupted judicial proceedings.
Manage the daily operation and reliability of courtroom systems, including audiovisual equipment and integrated technology.
Maintain and update hardware and software inventory databases across city, county, and state records.
Execute secure hardware disposal procedures in compliance with regulatory and organizational frameworks.
Analyze data and produce reports to establish multi-year hardware refresh and lifecycle schedules.
Collaborate with county IT professionals and partner agency technical staff to maintain court-related operations.
Deliver hands-on training to Circuit employees on end-user hardware, software, Microsoft 365 applications, and courtroom audiovisual equipment.
Collaborate with cross-functional IT team members on strategic technical projects and take on technical lead responsibilities as needed.
Department:
Court Administration
Start Here. Grow Here. Stay Here.
The Twelfth Judicial Circuit has an opening for an IT Professional I position, working with Court Administration in Sarasota County. The primary focus of this position is to support the Twelfth Circuit’s end-user computing and courtroom technical infrastructure. Key responsibilities include maintaining, troubleshooting, and upgrading IT hardware and software to ensure seamless day-to-day judicial operations. Additionally, the role involves providing responsive technical support, maintaining accurate system documentation, and researching emerging technologies to drive continuous improvement. The schedule is Monday – Friday, 8:00 a.m. – 4:30 p.m., and on-call on a rotating support schedule. Applicants must be flexible, with the ability to work shifts, weekends, and holidays as assigned.
About the Position
In this role, you will...
Sample Duties:
End-User Technical Support & System Maintenance
Deploy, maintain, and troubleshoot PCs, laptops, cell phones, printers, copiers, and essential peripheral components.
Resolve incoming inquiries submitted in person, via telephone, email, or through the Help Desk ticketing system in a timely and professional manner.
Document detailed diagnostics and resolutions within the Help Desk knowledge base to facilitate continuous system tracking and optimization.
Install, configure, and update standard business operating software (including core Microsoft 365 applications and commercial off-the-shelf software) as well as specialized, internal court applications.
Serve as the primary technical lead for user onboarding and offboarding, managing hardware staging, software provisioning, and back-end user account setups.
Coordinate and facilitate the installation of software applications provided by external or other elected officials' IT departments onto Circuit workstations.
Courtroom Infrastructure Management
Provide direct in-courtroom technical assistance to judges, attorneys, and administrative staff to ensure uninterrupted judicial proceedings.
Manage the daily operation and reliability of courtroom systems, including audio-visual equipment and integrated technology.
Asset Management, Database Records & Reporting
Maintain and update the Circuit’s comprehensive hardware and software inventory databases across city, county, and state records.
Execute secure hardware disposal procedures in compliance with regulatory and organizational frameworks.
Analyze data and produce reports to establish multi-year hardware refresh and lifecycle schedules.
Collaboration, Training & Professional Development
Act as a technical liaison, collaborating closely with county IT professionals and partnering agency technical staff to maintain court-related operations.
Deliver hands-on training and instruction to Circuit employees regarding the proper use of end-user hardware, software, Microsoft 365 applications, and courtroom A/V equipment.
Collaborate with cross-functional IT team members on strategic technical projects, demonstrating an active willingness to acquire new technology skills and step into technical lead roles.
About the Schedule
Work Hours:
Full-Time, 40 hours per week.
Typical Schedule: Monday - Friday, 08:00 a.m. to 05:00 p.m.
On-call on a rotating support schedule. Applicants must be flexible, with the ability to work shifts, weekends, and holidays as assigned
About You
Minimum Qualifications:
Bachelor’s Degree in Computer Science, Information Systems, or related field.
Progressively responsible professional experience may be substituted on a year-for-year basis for the required degree.
Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment for a period of five years.
CJIS Clearance: The successful candidate will be subject to an extensive background check(s) as a part of the hiring process.
About Everything Else
Starting Pay Range: $28.34 hourly
Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).
If your position requires a Florida Driver’s License, this must be one of your documents. (Your Florida Driver’s License can serve as one of your documents listed in link above – List B Documents.)
2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)
Benefits:
Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).
Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.