Technical Services Manager Level 1 - Technical Services Manager 1

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

The Technical Manager is responsible to effectively manage all technical and related services at the hospitals including risks related to infrastructure and assets, all plant and equipment (both clinical and non-clinical).

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE

Technical management

• Manage all hospital facilities, clinical infrastructure and assets.
• Manage technical related purchasing and expenditure.
• Manage contractor performance.
• Act as a custodian of the asset management database on the CMMS (Computerised Maintenance Management System), ensuring reliability and validity of all data.
• Manage the maintenance management system, ensuring that all equipment risks are managed and that all repairs and maintenance is conducted, as and when required.
• Meet all competency and output requirements as defined in the ECSA’s “Competency Standard for Registration as a Professional Engineer” document.

Budget Planning and Control

• Responsible for the financial performance and budget of the technical services department.
• Develop a physical asset based operational budget.
• Develop a physical asset replacement budget, with required motivation.
• Conduct equipment life cycle assessments on physical assets.
• Conduct feasibility analysis for the replacement and purchasing of critical equipment.

Quality and safety compliance

• Ensure compliance with all regulatory and statutory regulations.
• Ensure compliance with the Occupational Health and Safety Act and other related legislation.
• Ensure quality and safety assurance during and after completion of contracts as the safety custodian.
• Conduct quality and safety assurance during and after completion of projects.
• Manage risks related to Hospital Technical infrastructure and assets related to all plant and equipment (medical and non-medical).
• Conduct quality sample audits of reactive and preventive maintenance performed by Technical staff and contractors.

Reporting

• Prepare monthly reports as requested on staff, contractors, facility and assets of the hospital.
• Develop and maintain trends (trend analysis) of equipment failure and maintenance costs, and report on it.

Project management

• Responsible for project management of all small building projects at site.

Policies and procedures

• Ensure adherence and implementation of Group policy and procedures to manage and maintain the hospital facilities and assets.
• Enforce Group policies and procedures to staff members as well as contractors to ensure the mitigation of all risks.

TRANSFORMATION OF OUR SOCIETY

Stakeholder relationship management

• Provide a professional and effective service to all colleagues, staff and customers.
• Attend Hospital and Regional meetings from time to time and inter-departmental interaction with management with specific reference to nursing, health and safety and infection control.
• Ensure training of nursing, pharmacy, admin and management staff on technical related issues.
• Interact in a professional manner with colleagues, staff and clients.

People management

• Manage all staff in the Technical Services Department.
• Train and assist Technical staff where required.
• Ensure proper planning of resources in accordance with PAS 55 principles.
• Ensure the correct skills are provided for the specific job.
• In consultation with HR Manager, develop training and succession plans to ensure that staff are trained to the statutory competency requirements for their specific roles.

Personal and professional development

• Assume responsibility for own personal and professional development.
• Keep up to date with Netcare’s evolving policies and procedures.
• Ensure professional technical conduct at all times.

SKILLS PROFILE

EDUCATION

Essential

• NQF level 4 qualification plus Trade Test Certificate for experienced internal applicants to facilities with maximum demand of less than 1200kW (Class C or D Hospital).​
• National Diploma with Trade Test Certificate or, National Diploma in Electrical or Mechanical engineering (T3 or S4) at NQF level 6.
• Facilities with a generator capacity over 3000kW require Certified Engineer (Certificate of Compliance – GCC).

Preferred

• A B Tech degree at NQF level 7.

WORK EXPERIENCE

Essential

• A minimum of five (5) years applicable technical and managerial experience (Class A Hospital) OR a minimum of three (3) years applicable technical and managerial experience (Class B Hospital) OR a minimum of two (2) years applicable technical and managerial experience (Class C and D Hospitals).
• Experience in Asset Management and Financial Management.

Preferred

• Experience in both the electrical and mechanical engineering in the hospital and hospitality industry would be advantageous.

KNOWLEDGE

Essential

• Intermediate computer literacy in MS Office.
• Conversant with the principles of maintenance and asset management aspects.
• Understanding of energy and water management.

Preferred

• Project management.
• Knowledge of building regulations.

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Coaching Others

• The capacity to recognise development areas in others and support them to facilitate personal development through coaching.

Leading and Managing Change

• The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.

Performance Development

• The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.

Taking Action

• Capable of recognising the need for action, considering possible risks and taking responsibility for results.

Decision Making

• Capable of making decisions timeously and taking responsibility for the consequences.

Managing Self

• Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of *internal and external customers.
• *Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship

Adapting and Responding to Change

• Capable of supporting and advocating change initiatives and managing own reaction to change.

Continuous Improvement

• The capacity to improve systems and processes to facilitate continuous improvement.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business hours.
• Will interact with internal and external customers through several different means.
• Ability to travel independently due to 24hr functionality of the hospital environment.

NETCARE VALUES AND BEHAVIOURS

Netcare Values
At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.