IT Support & Service Desk Administrator

Welcome to Byborg! As a leader in IT and streaming solutions, we specialize in delivering high-quality services that offer premium online experiences.

Headquartered in Luxembourg and operating globally, our company is proud of its diversity, with over 40 different nationalities working side by side. Since its launch, our flagship product has led the market, continually pushing the boundaries of digital innovation. Today, working with the latest technology, our platforms serve millions of users daily.

We are proud of our dynamic portfolio, featuring over 16 leading and fast-growing brands. These include our streaming platforms, our marketing and advertising services, and our entertainment and lifestyle brands.

Are you looking for new challenges in an international, collaborative environment? The Byborg squad is seeking passionate individuals ready to make an impact. Join us in our inclusive workplace where you will be appreciated, and where you can grow and achieve your potential.

Help us shape the future!

About the role

We are looking for an experienced IT Support & Service Desk Administrator to join our IT Operations team in Luxembourg.

This is a newly created role designed to strengthen the team’s day-to-day support capacity and provide reliable backup as operations return to normal. In this position, you will support employees with IT-related requests, troubleshoot technical issues, help maintain workplace technology, and contribute to smooth IT operations across the business.

You will work closely with the IT Operations Manager and wider IT stakeholders to ensure that incidents, service requests, user access, equipment, and support processes are handled efficiently, professionally, and in line with internal standards.

The ideal candidate has solid experience in IT support or service desk administration, strong troubleshooting skills, a service-oriented mindset, and the ability to communicate clearly with both technical and non-technical users.

Responsibilities

• User Support & Service Desk
• Provide day-to-day IT support to employees, including handling incidents, service requests, troubleshooting hardware and software issues, and ensuring timely resolution or escalation where needed.
• Workplace Technology & Equipment
• Support the setup, configuration, maintenance, and troubleshooting of laptops, desktops, mobile devices, printers, meeting-room equipment, peripherals, and other workplace IT tools.
• Onboarding, Offboarding & Access Support
• Assist with IT-related onboarding and offboarding activities, including preparing equipment, supporting account and access setup, coordinating with relevant internal teams, and ensuring that IT processes are followed accurately.
• Ticketing, Documentation & Process Follow-up
• Record, update, and follow up on support tickets, maintain clear documentation of recurring issues and solutions, and contribute to knowledge-base articles, user guides, and internal IT procedures.
• Operational Backup & Team Support
• Act as a reliable backup for the IT Operations team, supporting day-to-day operational continuity, prioritising urgent requests, and helping ensure that business users receive timely assistance.
• Collaboration & Escalation
• Work closely with the IT Operations Manager and relevant technical teams to escalate complex issues, follow up on pending cases, and support continuous improvement of IT support processes.
• IT Asset & Inventory Support
• Help maintain accurate records of IT assets, equipment allocation, returns, replacements, and related documentation.
• Security & Compliance Awareness
• Follow internal IT security standards, access-management rules, and data protection requirements when handling systems, equipment, user accounts, and support requests.

Requirements

• Bachelor’s degree.
• 4+ years of relevant experience as an IT Support Administrator, Service Desk Administrator, IT Support Specialist, or in a similar role.
• Strong troubleshooting skills across common workplace IT environments.
• Experience supporting end users in a professional, fast-paced business environment.
• Good understanding of IT service desk processes, ticket handling, prioritisation, escalation, and documentation.
• Experience with user devices, operating systems, office productivity tools, access support, and standard IT equipment.
• Strong communication skills and a helpful, service-oriented approach.
• Ability to explain technical topics clearly to non-technical users.
• Organised and detail-oriented working style.
• Ability to manage multiple requests and shifting priorities.
• Good level of English.

What we offer:

• Your health is our wealth: private health insurance
• Meal vouchers
• On top of the minimum 26 vacation days, we also provide additional days the longer you work for us.
• The opportunity to see your work directly contribute to the success of the company
• When you grow, we grow: you have the chance to attend events, meetups, and other opportunities for your professional growth.

Byborg Enterprises is an equal employment opportunity employer. We consider individuals for employment based on their skills, abilities, and experience. We strive to attract and hire a strong, talented, and diverse workforce, prohibiting discrimination based on race, color, religion or political beliefs, age, nationality, physical, mental or developmental disability, gender, or sexual orientation.

DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

During the recruitment process, candidates may be requested to provide a recent criminal record extract for background screening purposes, where justified by the nature of the role and in line with applicable requirements.

NOTE: Byborg Enterprises does not accept unsolicited resumes from agencies. We consider any resume, CV, or biography received from an agency without prior approval from our Legal and Recruiting Department to be unsolicited, and such submissions will not be recognised for purposes of ownership of the candidate.