Benefits Coordinator-Intermediate - Central Scheduling

Under general supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way. 
• Demonstrates analytical thinking this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner. 
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way. 
• Proficient computer skills using Microsoft Office and database programs. 
• Excellent verbal, written and interpersonal communication skills.

This position may require the ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

• Verifies and/or obtains all benefits insurance information for patients. 

• Obtains authorizations and referrals. 

• Assists in the collection of copays and existing balances due; assists with financial counseling as needed. 

• Serves as an insurance resource for all clinic staff; remains up to date on all insurance issues.

• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.

• Manages patient appointments according to the physician's schedules and/or protocols. 

• Performs all other duties as assigned.