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Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Customer Service Technician

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeNeubrandenburg, Germany

About the Job

Requirements

  • A completed vocational qualification is required; training in mechatronics, electrical work, refrigeration technology, or heating installation is preferred.
  • Professional experience in customer service is required.
  • Good computer skills are required.
  • Knowledge of heating technology, control technology, renewable energy, and system hydraulics is desirable.
  • Very good spoken and written German is required.
  • A customer-oriented approach and the ability to communicate effectively with customers are required.
  • Ability to work as part of a team and contribute actively to shared goals is required.

Responsibilities

  • Independently commission, maintain, and repair Bosch Thermotechnology products after completing theoretical and practical onboarding.
  • Perform multi-brand customer service for Buderus and Bosch Junkers products, particularly heat pumps, split air-conditioning units, gas and oil heating systems, and control devices in existing systems.
  • Carry out measurements, inspections, and self-regulation of thermal technology products.
  • Act as a knowledgeable customer contact and resolve complaints using analytical and technical skills.
  • Begin service assignments from the employee’s residence and take responsibility for the tools and spare parts in the fully equipped service vehicle.

Desired Qualifications

  • Training in mechatronics, electrical work, refrigeration technology, or heating installation is preferred.
  • Knowledge of heating technology, control technology, renewable energy, and system hydraulics is desirable.

About the Company

Bosch Home Comfort

Makes heating, cooling and hot-water equipment

Bosch Home Comfort makes heating, cooling and hot-water equipment for homes, commercial buildings and industrial users. Its portfolio combines electric heat pumps with gas-fired boilers and hybrid systems, giving customers different ways to control building temperatures and supply hot water. The business sells equipment through its brands' sales networks, with products adapted to regional building needs and energy requirements. Its inverter-driven heat pumps adjust compressor output to match demand rather than running constantly at full power. The Bosch business unit was formed through the merger of Bosch and Buderus heating activities in 2004 and is headquartered in Wetzlar, Germany.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Wetzlar, Germany
Founded
2004

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