Field Application Scientist

Job Description

The Field Application Scientist (FAS) is responsible for supporting the technical business functions of Fortis Life Sciences in a pre-sales and post-sales manner with an emphasis on the clinical diagnostics, proteomics, and genomics portfolio. The purpose of the role is to support customers with applications questions related to the Fortis portfolio in a pre-sales and post-sales manner. The FAS will communicate internally with the commercial organization on the technical applications of products with the goal of supporting continued growth of the Fortis portfolio and brand.

Potential to travel within the US up to 75%

What You’ll Do

• Become an expert in all applications supported by Fortis products including proficient knowledge in experimental set-up, troubleshooting, and accessory products/instrumentation
• Conduct ongoing product and application presentations and trainings for customers
• Provide consultation to customers seeking product support as it relates to their application
• Participate in internal global field application calls to maintain knowledge and proficiency of all products and applications
• Troubleshoot issues with on-market products as needed
• Communicate with customers and commercial organization on a routine basis, keeping all parties informed and up to date
• Learn new product portfolios as they become available and train internal team and customers on new offerings

Pre-Sales Functions

• Understand the technical details of open opportunities and be able to discuss a technical strategy with the account manager and internal science team to ensure a successful win
• Draft and edit custom project proposals based on the customer’s needs and Fortis Life Science capabilities
• Conduct product demonstrations and technical presentations remotely and in-person
• Technically compare the benefits of Fortis products and highlight the shortcomings of competitive products
• Assist in mapping out bulk strategy for key accounts by recommending product type and volume based on customer’s needs and workflow  

Post-Sales Functions

• Support customers with understanding the necessary analytical validation required for their laboratory developed tests·      
• Answer e-mails and phone calls from customers in timely manner
• Escalate issues to manager when necessary and design customer facing plans to help customer troubleshoot and resolve issue within timely manner
• Document knowledge in solutions within Salesforce.com for field team to access and reference as needed
• Host remote trainings and presentations for customers
• Follow-up with customers to ensure customer adopting product into workflow successfully

Qualifications

Education and Experience

• 4-year bachelor’s degree in the life sciences required with a preference for biochemistry or molecular biology degrees. 2+ year Masters or PhD preferred.
• 2+ years working in a technical commercial role supporting customers in pre-sales and post-sales situations
• 2+ years practical experience working with genetic and proteomic life science applications (e.g. NGS, ELISA, Lateral Flow Assays)
• Proficiency in understanding CLIA requirements as they relate to Laboratory Developed Tests
• High degree of computer literacy in Microsoft Word, Excel and PowerPoint and ability to utilize computer-based tools for reports, email and for general communication

Skills & Knowledge

• Life sciences, molecular biology, biotechnology, genetics, PCR, next-generation sequencing, bioinformatics, diagnostics, antibody-based assays, flow cytometry, imaging, lateral flow assays, ELISA
• Excellent oral and written English communication, including communicating in a way that a non-technical end user can understand
• Ability to think, learn, and solve problems quickly
• Ability to operate independently and remotely with at least 1 weekly meeting with supervisor
• Organized, well prepared, and maintains a professional appearance and conduct
• Ability to maintain flexible travel schedule during the work week

Other Information

This position requires up to 75% travel

Additional Information

What We Offer

We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products.  Our mission: “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values:

§  Customer First - We prioritize the experience and outcomes of our customers above all.

§  Integrity - We are honest and accountable, holding ourselves to a high standard of ethical conduct.

§  Trust - We believe an engaged, empowered team begins with a foundation of trust. We trust our team members to make the right decisions and to be driven by and evaluated on results.

§  Entrepreneurship - We encourage smart risk taking. We value novel mistakes in the pursuit of innovation.

§  Excellence - We believe in solving for root cause. No shortcuts, no “band-aids”.

Fortis provides a competitive salary, success-sharing bonus plan, medical, dental, disability and life insurance, and a 401(k) plan. We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.   We are an E-Verify Employer in the United States.