General Manager

About ARQ

ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We're still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you're excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.

The Role

You will lead ARQ's regulated entity in your jurisdiction, serving as the accountable executive before local regulators and supervisory authorities. Your core focus will be securing and maintaining our operating licenses, navigating the regulatory approval process end to end, and building the operational infrastructure required for ARQ to operate legally and sustainably in market. You will manage the entity's day-to-day operations, overseeing governance structures, internal controls, and operational processes, ensuring the entity is well-run and positioned for sustainable growth as the business scales. You will also own the local credit risk framework, ensuring lending activity is managed responsibly and in line with both regulatory expectations and ARQ's credit strategy and risk frameworks. You will work closely with global legal, risk, operations, product and compliance teams.

What you'll be doing

You will be accountable for the regulated entity's licensing standing, compliance posture, and operational readiness within your jurisdiction, working in close coordination with global teams.

• Own end-to-end operational management of the regulated entity, including AML, KYC and KYB, fraud, safeguarding, complaints, regulatory reporting, internal controls, customer support, and audit readiness

• Ensure full compliance with local laws, license conditions, and internal policies, maintaining a robust risk management and control framework

• Serve as the primary point of contact for local supervisory authorities, leading regulatory inspections, implementation tables, and audits

• Drive the entity through each stage of the regulatory approval timeline, from constitution approval through to go-live audit, ensuring milestone readiness at every step

• Draft, implement, and operate local credit and risk policies in line with regulatory frameworks and the regulator expectations

• Own the local credit risk framework, including drafting and operationalizing credit policies, overseeing credit decisioning processes, and ensuring lending activity is managed in line with regulatory requirements and ARQ's internal risk appetite — working closely with the global credit and risk teams to maintain consistency across the group

• Maintain close coordination with global legal and compliance teams to ensure policies, controls, and reporting are consistent with both local requirements and group standards

• Manage the day-to-day operations of the regulated entity, ensuring it is structured and ready for sustainable growth; this includes overseeing operational processes, maintaining adequate staffing and governance structures, coordinating with global product and engineering teams to ensure local operational requirements are met, and building the internal controls and reporting cadence needed to scale compliantly as the business grows

• Act as the local signatory and board-level representative where required by the regulator or entity governance structure

What you'll need

• 7+ years of experience in a regulated financial institution, fintech, or financial services environment, with direct exposure to licensing, operations, or risk management

• Hands-on experience working within local regulatory frameworks in your jurisdiction, including direct interaction with supervisory authorities

• Demonstrated ability to draft and operationalize risk, operations and compliance frameworks, including credit policy, AML/KYC controls, and operations

• Strong stakeholder management skills, particularly with regulators, external advisors, and internal legal and compliance teams

• Exceptional organizational ability and attention to detail, with a rigorous due diligence mindset suited to high-scrutiny regulatory environments

• Structured problem-solving and the ability to navigate complex processes and extract decisions from ambiguous situations

• High ownership mentality with proven ability to drive outcomes across long regulatory timelines

Nice-to-haves

• Direct involvement in licensing processes in banking, payments, wealth, or crypto

• Experience leading or supporting a regulated entity through an implementation table or go-live audit

• Prior experience at a financial regulator, central bank, or supervisory authority

• Prior background at a top-tier consulting firm (BCG, Bain, McKinsey)

Benefits

• Competitive salary and benefits

• Stock options, so you own part of what you build

• Discretionary performance bonus

• The latest tools and technology

• A world-class team that will challenge and grow your skills

• The opportunity to help build the best fintech app in Latin America

• Office Policy: 3-4 days a week in-office