Solution Architect

Our Mission
NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission is to go beyond—creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results with ServiceNow.

We’ve been awarded the 2024 BEST Award, 2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF), 2023 ServiceNow Worldwide Customer Workflow Partner of the Year, and 2023 ServiceNow Creator Workflow Partner of the Year. We are #GoingBeyond.

Come join our Crew!

Our Approach to Work

At NewRocket, people aren’t just the backbone—they’re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it’s not just about a job—it’s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let’s create something extraordinary!

Your Career

As a ServiceNow Solution Architect – HRSD in our Employee Experience Practice, you will lead the successful delivery of ServiceNow HR Service Delivery solutions and services for enterprise clients. You’ll design and implement solutions that transform the employee experience, enabling seamless onboarding, efficient lifecycle event management, intuitive self-service portals, and modern case management.

You will guide clients in reimagining their HR processes using ServiceNow HRSD, while mentoring teams of developers, ensuring solutions align with best practices, and driving innovation across the HR technology landscape.

Your Impact

- Lead discovery and design workshops focused on employee onboarding, lifecycle events, employee relations, and HR case management.

- Architect and implement HR Service Delivery solutions, including Employee Center/Employee Center Pro, HR Case & Knowledge Management, Lifecycle Event Orchestration, and Employee Onboarding Journeys.

- Serve as the primary technical point of contact, translating complex HR process needs into scalable ServiceNow solutions.

- Define technical solutions aligned with business outcomes, ServiceNow HRSD best practices, and future platform scalability.

- Provide leadership and mentoring to delivery teams, ensuring alignment of tasks to skills and career growth.

- Partner with Pre-Sales teams to shape HRSD solution roadmaps, estimate projects, and guide clients through demos and proofs-of-concept.

- Collaborate with Project Managers to monitor scope, manage risks, and ensure high-quality solution delivery.

- Produce and publish reusable technical documentation, blueprints, and process standards.

- Advise clients on opportunities to adopt new ServiceNow HRSD capabilities (e.g., AI-powered self-service, mobile-first experiences, and case deflection strategies).

- Continuously research and propose HR technology innovations that strengthen NewRocket’s Employee Experience offerings.

Your Experience

- 10+ years of experience in IT infrastructure, HR technology, or enterprise application development.

- 5+ years of consulting experience with client-facing HR technology projects.

- Hands-on experience with ServiceNow HR Service Delivery (HRSD) solutions, including Employee Center, Case & Knowledge, Onboarding, and Lifecycle Events (strongly preferred).

- Demonstrated ability to architect HR solutions that modernize employee services, reduce HR operational costs, and improve employee satisfaction.

- Strong leadership skills—mentoring technical teams, guiding solution delivery, and building consensus with stakeholders.

- Familiarity with HR technology platforms and integrations (e.g., Workday, SAP SuccessFactors, Oracle HCM) is a plus.

- Excellent facilitation skills for client workshops, requirement-gathering sessions, and executive presentations.

- Agile mindset and ability to thrive in fast-paced, collaborative environments.

Education

BA/BS degree in Business Administration, HR Information Systems, Computer Science, or a related field preferred (or equivalent experience).

Certifications

- ServiceNow Certified System Administrator (CSA) – required (current or within 6 months).

- ServiceNow Certified Implementation Specialist – HRSD – required (current or within 6 months).

- ServiceNow Pre-sales accreditations – preferred.

- ServiceNow Micro-certs (Employee Center, AI Search, Mobile App) – nice to have.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].