Full-Time
Associate - Strategy & Analytics
Strategy & Analytics
Posted on 10/1/2025
StubHub
1,001-5,000 employees
Secondary-ticket resale marketplace for events
Compensation Overview
$132.2k - $160k/yr
Santa Monica, CA, USA + 1 more
More locations: New York, NY, USA
Hybrid
Hybrid (3 days in office/2 days remote) – New York, NY or Santa Monica, CA
 Business & Strategy (2) |
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- 2-3 years of work experience, ideally in a management consulting, investment banking, partnerships, or similar finance or strategy role
- Experience conducting quantitative analysis (including modeling) and qualitative analysis, with an ability to independently drive data-driven insights and results
- Excellent proficiency with MS Excel / PowerPoint; experience with Tableau, Hex, and Snowflake helpful but not required
- Experience managing or working with senior-level internal or external stakeholders
- Strong communication skills, with experience presenting pitches, findings, recommendations, or similar content
- Devising creative and value-add deal structures
- Leveraging relevant data to support partnership negotiations and operations
- Building complex financial models, deal projections, and summary memos to support data-driven recommendations
- Crafting data-driven pitch materials for new opportunities and supporting with proposal/RFP presentations
- Measuring, testing, reporting, and optimizing partnership performance
- Defining requirements for external and internal reporting dashboards and other data visualizations
- Providing sports teams, leagues, and other partners with best-in-class strategy & advisory support
- Assisting with ad hoc corporate/product strategy projects and other cross-functional initiatives
- Strong interest in or knowledge of sports or entertainment industries preferred but not required
StubHub operates as an online ticket exchange and resale platform in the global secondary market. It enables individuals to list tickets for concerts, sports, theater, and other live events and for buyers to purchase them. Tickets are sold through listings where sellers set prices, and StubHub collects a service fee on each transaction from both buyers and sellers. The platform includes customer support and a community forum to help with refunds, ticket delivery issues, and general questions, along with features like auto-suggestions to help users find tickets quickly. Unlike smaller marketplaces, StubHub is a well-known, widely used platform with broad event coverage and a built-in marketplace and community that streamline the buying and selling process. Its primary goal is to provide a convenient, reliable way for fans to buy and sell tickets in the secondary market and to generate revenue through transaction fees on every sale.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2000
Simplify's Take
What believers are saying
- AI-powered conversational discovery drives new customer acquisition and reduces friction in event discovery.
- Motorsports sponsorship opens untapped fan segments with high engagement and premium ticket pricing.
- FTC settlement compliance requirements create regulatory moat against less-compliant competitors like Vivid Seats.
What critics are saying
- Wisconsin $17M back tax assessment signals multi-state audits targeting fee revenue classification mechanisms.
- Ticketmaster monopoly verdict enables venue contract shifts away from resale-dependent secondary platforms.
- Consumer confidence collapse from hidden fees triggers 20-30% transaction volume drop within 12 months.
What makes StubHub unique
- Only major ticketing platform integrated across multiple AI assistants like Claude and ChatGPT.
- Multi-year IMSA motorsports sponsorship expands brand presence beyond traditional concert and sports events.
- Asset-light, high-margin business model with dominant secondary ticket market position globally.
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Benefits
Stock incentives
Unlimited PTO
401k
Health, vision, & dental
Free weekly lunches
Company News
The secondary ticket market is free falling... The secondary market is in free fall... Not metaphorically. Let me show you some evidence: * StubHub just paid a $10M settlement to the FTC over deception charges. * Wisconsin then hit StubHub for $17M in back taxes. * Vivid Seats stock is sliding. Down 60% or more from its peak. * Ticketmaster: the biggest player in resale just received a monopoly verdict. * Consumer confidence in tickets has collapsed. Fans buy. But they feel ripped off. I see three structural problems...and no one is offering good solutions. The Regulatory Squeeze: Ontario, Canada, is getting on board. The UK may follow. Governments around the world have decided: extraction is the enemy...and the secondary market is the leading combatant. The secondary market's response? Lawsuits. Lobbying. That's something. But it also looks like drift because there isn't anything pulling the entire plan together minus "free markets" and "distribution." The Primary Market Pivot: StubHub put a bet down on AI and direct issuance. SeatGeek has always bet on combining the primary and the secondary. Vivid and TickPick are in on the direct issuance game as well. You can't out-tech a monopoly. Ticketmaster owns the venues, the contracts, the data, and more. The antitrust case in New York may open the door to creating change, but "building a better mousetrap" doesn't matter if the foundations of the business remain the same. The Trust Vacuum: Fans don't know what a ticket should cost. Hidden fees. Dynamic pricing. Platinum seats. Resale merging with the primary to create "the market." Every layer adds opacity and frustration. Fans get angry. Everyone points at someone else. That's not a market. That's a maze meant to confuse and extract. The Way Out The secondary market built a casino. Not a marketplace. Odds stacked against the fans. The house always wins. Lights and noise to hide the extraction. That worked...while fans were willing to play along. Now fans are waking up. Regulators are circling. The monopoly trial proved that the system is rotten. Here's the hard bit: You don't want governments to ban resale above face value. You don't want resale caps. You definitely don't want fans to stop buying tickets entirely. Consider this: A casino only works if people stay at the table. They're leaving. Trust is gone. Confidence is gone. There are still "hot" events, but those are fewer and further between. You can keep fighting regulation. Hiding behind "free markets" might work for a while longer. Or you can ask the scary question: "What happens when fans stop buying?"
StubHub reaches settlement to refund $10 million to customers over 'deceptive' pricing. Apr 12, 2026 - 10:16 StubHub will refund $10 million to consumers and revamp how it displays ticket prices after the Federal Trade Commission accused the company of deceptively advertising live-event tickets without fully disclosing mandatory fees upfront. "The Commission's Fees Rule makes it very clear that the total price of live-event tickets must be disclosed up-front to enable consumers to make fully informed purchasing decisions," FTC's Bureau of Consumer Protection Director Christopher Mufarrige wrote in a statement. "Price transparency is essential to a free and competitive marketplace. Today's settlement underscores the Commission's commitment to ensuring that consumers pay the price they are promised." The company had advertised ticket prices on its website during a three-day stretch last May "without clearly and conspicuously disclosing up-front how much consumers actually would pay, including all mandatory fees," the FTC wrote in a complaint and proposed settlement filed in the U.S. District Court for the Southern District of New York. A StubHub spokesperson said the company disagreed with the FTC's view of the case but is refunding a portion of affected buyers' fees to address the agency's concerns. "This settlement covers a limited number of transactions, spanning just three days in May 2025, where some listings on our site may have displayed ticket prices exclusive of fees," the spokesperson said. The agency began enforcing its "Fees Rule" in May of 2025, requiring businesses to clearly disclose the total price of live-event tickets. The FTC said it had sent a warning letter to the ticketing platform after the rule was formed. Through this settlement, the company will provide monetary relief to eligible consumers and the order also requires StubHub to disclose the total price more prominently on its platform. The agency has increased its enforcement efforts following the Trump administration's executive order on ticketing in March of last year, which directs the FTC to "take appropriate action... to ensure price transparency at all stages of the ticket-purchase process, including the secondary ticketing market." "My administration is committed to making as accessible as possible the arts and entertainment that enrich Americans' lives," Trump's order said. "The rent-seeking behaviors surrounding the ticketing industry are contrary to this goal. They are detrimental to consumers and capitalize on market distortions that must not be allowed to persist." The FTC highlighted sales of high-demand NFL tickets around May 14, 2025, when the league schedule was announced, as an example of the alleged violations. The settlement would require StubHub to fund a $10 million consumer redress program for eligible buyers who purchased tickets for U.S. live events between May 12 and May 14, 2025. Within 90 days of the order, the company must provide refunds to two groups: consumers whose total ticket price was not disclosed on the initial pricing display, and all other consumers who bought tickets during that period. Beyond the monetary relief, the proposed order would bar StubHub from misrepresenting the total price of goods or services, the nature or amount of fees, the final payment amount, and other material facts, including refund and cancellation terms. The commission voted 2-0 to authorize the complaint and stipulated final order. The case was filed in federal court in the Southern District of New York. The settlement will take effect if approved by a district court judge.
StubHub settles with FTC over ticket pricing violations for $10M. StubHub will pay $10 million to resolve accusations by the Federal Trade Commission (FTC) that the ticket platform intentionally ignored new "junk fee" rules by failing to properly disclose fees and charges. In court filings on Thursday (April 9), the consumer watchdog said StubHub had "unfairly and deceptively hidden and misrepresented the price of its tickets" by tacking on fees and other charges later in a transaction - violating new federal rules imposed last May that require "all-in" pricing on ticket platforms. The case was sparked by StubHub's decision to delay for three days after the rules went into effect last spring - until after the NFL's annual release of tickets for the upcoming season. In a statement, FTC chairman Andrew Ferguson said the company chose to "slow-walk compliance" to make more money on the lucrative NFL release. "Executives decided that the competitive advantage from misleading consumers outweighed the risk of being caught," Ferguson said. "StubHub thus allegedly seduced consumers away from honest competitors with low prices before jacking up the price with fees at the end of the transaction." The $10 million will be used by StubHub to fund a settlement program in which certain fans can seek refunds for tickets purchased during the three-day window. In a statement, the company stressed that the case dealt with only a "limited number of transactions, spanning just three days." "We have long supported all-in pricing because it provides clarity for fans," a StubHub spokesman said. "While we strongly disagree with the FTC's view of the case, we are addressing their concerns by refunding a portion of those buyers' fees." The FTC's ban on "junk fees" went into effect on May 12, barring ticket platforms and hotels from advertising anything other than the final price a consumer would pay at checkout. It was designed to combat "drip pricing" - a practice where sites list deceptively low pricing, only to increase the total with hidden fees and surcharges as consumers near checkout. According to the FTC's lawsuit, internal StubHub documents show that the company knew the NFL rollout - set for just two days after the rule was to go into effect - was a "99th percentile traffic event." So rather than complying immediately, the FTC says StubHub intentionally chose to "comply in phases over two days." "Defendant recognized that it could secure a competitive advantage from its delayed fees rule compliance rollout," the agency writes.
Coachella and StubHub under fire as tickets are canceled and resold for $3,000+. April 10, 2026 As Coachella Weekend 1 officially begins today, April 10, 2026, a growing number of attendees are reporting systemic failures within the secondary ticketing market. According to reports surfaced by industry watchdog The Festive Owl, third-party platforms including StubHub are under fire for allowing sellers to default on long-standing "guaranteed" orders without adequate recourse for the buyers. In a recent X post, the outlet expressed: "Demand has surged over the last ten days for wristbands ahead of this weekend, and with that, so have prices. People who purchased "guaranteed" orders months ago - when prices were a fifth of what they are now - are being left completely stranded as sellers default, don't deliver passes, and then relist those same tickets for 4x the cost...with zero accountability." The crisis stems from a massive surge in demand over the last 10 days, which has seen general admission wristband values skyrocket to over $3,000, with some VIP listings exceeding $5,000. Fans who purchased tickets months ago at significantly lower prices - frequently around $600 - allege that sellers are intentionally failing to deliver passes to capitalize on the price hike. These same passes are reportedly being relisted for whole multiples of the original cost, while the original buyers are left with travel and accommodation booked but no entry to the festival. The reaction to this situation on social media has been mixed, with some directly pointing at StubHub and even Coachella and its roster for not taking action, while others defend that by selling "the promise" of a ticket, you're basically gambling at your own risk: While platforms like StubHub officially operate under a 'FanProtect Guarantee', critics argue the system is fundamentally broken. In many cases, the platforms offer a simple refund rather than sourcing comparable replacement tickets, which are now prohibitively expensive for the platforms to provide. This lack of accountability has led to accusations of "criminal" behavior on the secondary market, as entire groups of fans find themselves stranded in the desert with no viable options for entry. Cover image credit: Alison Cottell
StubHub refunding $10 million in fees to consumers after deceptive ticket pricing. StubHub, the nation's largest ticket exchange and resale ticket provider, will pay $10 million to settle Federal Trade Commission charges that the company violated the FTC Act and the agency's Rule on Unfair or Deceptive Fees by deceptively advertising ticket prices on its website without clearly and conspicuously disclosing up-front how much consumers actually would pay, including all mandatory fees. "The Commission's Fees Rule makes it very clear that the total price of live-event tickets must be disclosed up-front to enable consumers to make fully informed purchasing decisions," said Christopher Mufarrige, Director of the FTC's Bureau of Consumer Protection. "Price transparency is essential to a free and competitive marketplace. Today's settlement underscores the Commission's commitment to ensuring that consumers pay the price they are promised." The FTC's action against StubHub Holdings, Inc., follows a warning letter the agency sent the online ticket platform in May 2025 stating that multiple prices displayed on its website appeared to be in violation of the Fees Rule. Under the Rule, which took effect on May 12, 2025, it is an unfair and deceptive practice for any business to offer, display, or advertise the price of a live-event ticket without clearly, conspicuously, and most prominently disclosing the total price, which the Rule defines as "the maximum total of all fees or charges a consumer must pay for any good(s) or service(s) and any mandatory ancillary good or service." Misrepresenting prices also violates the FTC Act. Today's action also follows the Administration's recent Executive Order on Ticketing, which includes a directive for the FTC to "take appropriate action... to ensure price transparency at all stages of the ticket-purchase process, including the secondary ticketing market." According to the Commission's complaint, in mid-May 2025 - after the Rule went into effect - StubHub advertised its ticket prices without disclosing the full price consumers would actually pay by failing to include mandatory fees and to disclose the total price everywhere it displayed prices. Specifically, the FTC alleges StubHub failed to provide the total price for tickets - including high-demand National Football League tickets in the lead-up to when the NFL schedule was announced on May 14, 2025 - in the first three pricing displays on its website. On the initial two pricing displays, in numerous instances, the advertised price did not include all mandatory fees, and StubHub did not disclose the total price. On the third pricing display, StubHub listed multiple fees and charges but did not disclose the total price. The proposed order settling StubHub's alleged violations of the FTC Act and the Fees Rule requires the company to pay $10 million, which the company will use to provide monetary relief to eligible consumers through a settlement and consumer redress distribution program. The order also prohibits StubHub from misrepresenting the total price of any good or service; any fee or charge, including its nature, purpose, amount, or refundability, as well as why the fee or charge is being imposed; the final payment amount for any transaction; and any other material fact including those related to refunds or cancellations. The proposed order also prohibits StubHub from: * Offering, displaying, or advertising any price of a good or service without clearly and conspicuously disclosing the total price; * Failing to disclose the total price more prominently than any other pricing information; * Failing to clearly and conspicuously disclose the amount of any fees or charges that have been excluded from the total price and what they are for, as well as the final payment amount - before the consumer agrees to pay for a product or service; and * Violating the Commission's Fees Rule. Within 90 days of the date of the order StubHub must provide redress to two groups of eligible consumers who bought tickets for live events in the U.S. between May 12 and 14, 2025. The first group includes those where the total price of tickets was not disclosed on the initial pricing display. The second group includes all other consumers who bought tickets during that period. The Commission vote authorizing the staff to file the complaint and stipulated final order was 2-0. FTC Chairman Andrew N. Ferguson issued a separate statement. The FTC filed the complaint and final order in the U.S. District Court for the District of Southern District of New York. NOTE: The Commission files a complaint when it has "reason to believe" that the named defendants are violating or are about to violate the law and it appears to the Commission that a proceeding is in the public interest. Stipulated final injunctions/orders have the force of law when approved and signed by the District Court judge. The lead staff attorney on this matter is Annette Soberats of the FTC's Bureau of Bureau of Consumer Protection.