Program Manager
Executive Experience
Updated on 4/12/2024
PagerDuty

1,001-5,000 employees

Operations performance platform
Company Overview
PagerDuty's mission is to revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.

Company Stage

N/A

Total Funding

$523.6M

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

12%

2 year growth

25%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Marketing
CategoriesNew
Product Operations
Product
Requirements
  • At least 5 years of previous experience in a marketing, sales, or customer-facing role within a fast-growing organization
  • 3+ years of experience successfully designing and delivering events targeted to specific audiences
  • Strong understanding of the SaaS sales process and the unique role EBCs play across customer acquisition, retention, and growth
  • A proven track record of building credibility and maintaining relationships with executives and go-to-market teams across a company
  • Excellent writing, cross-functional collaboration, and influencing skills
  • An uncanny ability to inspire buy-in and motivate the team to execute successfully and enthusiastically
  • Ability to travel as needed to support event execution (10-15%)
Responsibilities
  • Build a framework for identifying and prioritizing the types of Executive Briefing Center (EBC) experiences that PagerDuty will host for Enterprise customers
  • Develop the ideal-state customer journey connected to EBC, including pre-, during-, and post-event experiences and touch points
  • Apply best-in-class practices not just from B2B events, but beyond – including in consumer technology, media/entertainment, music, theater, sports, and more – to create inspired possibilities for experiences at EBCs and other executive events at PagerDuty
  • Establish a strong relationship with our Executive Team, sales leaders, and strategic partners, and work to incorporate their ideas and feedback into EBC experiences
  • Create starter agendas, content, email templates, and account briefs to be used at EBCs and in communications between PagerDuty and customer teams
  • Persistently raise the bar on the experience of the PagerDuty brand, partnering with PagerDuty’s creative team and agency partners to create artifacts and execute moments that make our events stand out in the tech/SaaS landscape
  • Manage and own logistics and execution of EBCs, including partnering with internal teams, working on event logistics, overseeing swag fulfillment/inventory levels, setting and defining goals and metrics, and ensuring that EBCs drive ROI
  • Own the PagerDuty EBC scheduling and calendaring process for top strategic accounts
  • Manage downstream account tracking mechanisms in Salesforce
  • Provide onsite support for in-person EBCs in San Francisco approximately monthly