Senior Automation UiPath Engineer

About the role

We are seeking a Managed Services Engineer to join our Managed Services team and work with our clients to deliver high-quality solutions.

Key Responsibilities

• Ensure prompt ticket follow-up and resolution of L2 issues within defined SLAs
• Perform root cause analysis (RCA) for production incidents and implement preventive measures
• Monitor bot performance and proactively identify issues or improvement opportunities
• Handle change requests, enhancements, and bug fixes for existing automations.
• Collaborate with L1 support and development teams to address complex technical challenges.
• Coordinate operations and maintenance activities for large client accounts
• Test and optimise automation solutions for performance, scalability, and reusability.
• Apply and further develop best practices for developing automation solutions
• Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules
• Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients 

Must Have Qualifications

• 6+ years of hands-on experience in Intelligent Automation software engineering, with deep expertise in designing and developing complex UiPath solutions using UiPath Studio, Orchestrator, and REFramework.
• Experience with Intelligent Document Processing (IXP/IDP) is required, and experience with Document Understanding, system integrations, and API development/consumption will be an advantage.
• Good understanding of end-to-end automation lifecycle.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Experience with RPA, any additional OCR/IDP knowledge is a big plus
• Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently, and in a team environment
• Experience with API integrations (REST/SOAP), JSON
• Flexibility to work in shifts aligned to either Australia or UK business hours

Nice to have qualifications

• Knowledge of Python, PowerShell, VBScript, or similar scripting languages
• Experience with AI/IDP tools (e.g., Document Automation, AI Builder)
• Exposure to CI/CD, DevOps, or ITIL-based service management practices

Certification 

• Automation Anywhere Certification (Advanced/Master)
• Microsoft Certifications: PL-500, PL-900
• Any RPA-related certification

What We Offer:

• Medical Insurance: Comprehensive medical insurance fully funded by Roboyo for employees, with the option to extend coverage to eligible family members at the employee’s own cost.
• Meal Voucher Benefit: Enjoy tax-efficient meal benefits through a Pluxee card, helping you save on everyday meal expenses.
• A truly international environment, working with talented colleagues and clients on global automation and AI projects.
• Work at the forefront of Agentic AI and automation, innovating with emerging technologies and helping shape next-generation, future-ready intelligent automation solutions.
• A growth-focused environment where you are empowered to develop, excel, take ownership, and make a meaningful contribution.
• Real impact from day one, with the opportunity to bring forward ideas, take initiative, and influence how we work and what we build.
• A culture shaped by strong values, with human-centric leadership, ownership, integrity, collaboration, and continuous growth at the heart of how we work and succeed together.