Operations Supervisor
Société Générale de Surveillance
Operations Supervisor
Société Générale de Surveillance
Testing, inspection, and certification services globally
Oversee the full process of training operations, including planning, scheduling, resource allocation, and delivery. Ensure all training jobs are executed efficiently, on time, and in compliance with internal procedures and global requirements.
Manage and allocate workload within the team and ensure effective resource planning across training programs.
Coach, mentor, and evaluate team performance; support capability development and succession planning.
Oversee trainer allocation and utilization (internal & external trainers). Ensure trainer readiness, qualification, and performance meet required standards.
Work closely with Sales and other departments to ensure alignment between customer expectations and delivery capability.
Proactive in working with the Sales team, relevant persons and superiors to solve the issue
Ensure consistent, high-quality customer experience across all training services. Handle customer issues if any.
Manage Financial & Performance Management: manage operational KPIs including utilization rate, cost control, and efficiency. Support revenue achievement. Monitor training profitability (trainer cost, logistics, margin optimization).
Standardize processes, templates, and tools related to the operation. Lead and support implementation of systems (LMS, digital tools...).
Collaborate with Sales, Marketing, Finance, and Technical teams to ensure seamless service delivery.
Support new program launches, campaigns, and strategic initiatives of the Academy.
Promote the ideas of improvement for Operations area
Work flexibly with clients to achieve satisfactory output
Bachelor’s degree in Business Administration, Education, or related field.
Minimum 3 years of experience in operations activities control, service delivery, or similar roles. At least 2–3 years of experience in team management.
Experience in services, has knowledge aboute certification bodies, or consulting organizations is an advantage.
Strong leadership, planning, and problem-solving skills.
Excellent communication and management skills
Fluent in English and Vietnamese (both written and spoken).
Proficiency in MS Office (Excel, PowerPoint, Word) and training management tools.
Testing, inspection, and certification services globally
SGS provides testing, inspection, and certification services to help clients meet regulations, ensure quality and safety, and gain market access. It runs laboratory testing, on-site inspections, and certification against standards, often with training and consulting, across a wide range of industries. The services rely on a global network of laboratories and offices that deliver localized solutions with global expertise. What sets SGS apart is its large global footprint and its emphasis on quality, integrity, risk mitigation, and sustainability, enabling it to serve a diverse set of customers from small businesses to multinationals. The company's goal is to help customers comply with regulations, improve product quality and safety, reduce risk, and boost productivity across markets.
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