Massage Administrator

Overview

For over 40 years, Canyon Ranch has been a trailblazer in integrative wellness and hospitality. With iconic properties in Tucson and Lenox, and a new destination now open in Austin, we create life-changing experiences for guests through world-class service, innovative wellness programming, and extraordinary hospitality.

Responsibilities

Massage Administrator is primarily responsible for all aspects of daily administrative duties and functions of the Massage Department. 

Manages and resolves any issues and assist with requests for services and therapists. Receives therapist sick calls and reschedules guests to other therapists. Receives and processes same day or next day requests for services/therapists. Communicates last minute changes to therapists. Enters and monitors administrative blocks in Book4Time where needed.  Completes and updates daily room assignment for providers. Assists with treatment room set-ups with last minute bookings or overage situations. . Answers phones, provides therapist daily schedules when requested. Assists with filing of all department documents. Organizes and maintains inventory, portioning and restocking of massage and body treatment supplies.

Also provides operational support including marketing requests, scheduling departmental meetings, greeting guests, answering phones, making copies, scanning, submitting requests for IT and Facilities. Attends all department meetings, transcribing and distributing staff meeting notes. Maintains current guest utilization reports.

Schedule: Sundays and Mondays only

We offer a total of 25 paid days per year; free gym/health club membership with access to 60 fitness classes, variety of lectures and workshops and 55% off all services!

Qualifications

To be successful in this role you will need 1-2 years previous experience in same or related field.

Proficiency with a variety of computer software applications in word processing, spreadsheets and database (MSWord, Excel, Access, PowerPoint).Possess excellent organizational, oral and written communications skills as work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.