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Sanofi

Global pharma company; vaccines and R&D

Key Account Liaison

Customer SuccessPosted on Nov 13
Full-timeRemote in USA$122.3k - $176.6k

About the Job

Requirements

  • A bachelor's degree is required.
  • A minimum of five years of work experience in field sales, product marketing, or medical or clinical experience in the same or a related therapeutic area within the pharmaceutical or biotechnology industry is required.
  • Specialty disease-state experience is required.
  • Understanding of respiratory disease burden, treatment landscape, patient journeys, and factors that drive outcomes is required.
  • Understanding customer pain points and identifying opportunities to bridge strategic gaps in respiratory care and system operations is required.
  • Understanding of population health management, value-based care, and quality measurement, and ability to partner with health systems to identify respiratory care gaps and develop, implement, and evaluate care pathways are required.
  • Ability to navigate health system contacts, align customer interests with business goals, and connect internal and external experts to execute collaborative respiratory projects is required.
  • Ability to build relationships across clinical, operational, quality, population health, and executive levels is required.
  • Ability to connect internal stakeholders to drive impact at respiratory accounts is required.
  • Ability to create detailed account plans reflecting respiratory strategic priorities and growth potential is required.
  • Ability to synthesize population-level, utilization, and pathway performance data into actionable insights is required.
  • Ability to synthesize performance data and customer feedback into actionable insights for Quarterly Business Reviews is required.
  • Understanding of the healthcare environment, including changing priorities, regulations, payer dynamics, and customer expectations, is required.
  • A valid driver's license is required.
  • Ability to travel 50–60 percent and travel to meetings, trainings, and programs as necessary is required.
  • Ability to work within label, regulatory, and legal compliance guidelines is required.

Responsibilities

  • Act as the central liaison for respiratory population health communications and account coordination.
  • Build relationships with clinical, operational, quality, population health, and executive stakeholders within key health system accounts.
  • Engage population health, quality, and care management leaders to understand system priorities, performance measures such as HEDIS and quality and value-based care metrics, and respiratory patient population needs.
  • Address customer needs, resolve issues, and ensure satisfaction throughout the engagement lifecycle.
  • Provide strategic account insights and feedback to headquarters teams about opportunities for deeper respiratory engagement and partnership.
  • Translate customer insights into actionable feedback that contributes to respiratory commercial strategy, product innovation, and market positioning.
  • Partner with health system clinical and operational leaders to assess respiratory populations, including asthma, COPD, and other respiratory conditions; identify care gaps; and prioritize opportunities to improve outcomes across the care continuum.
  • Collaborate with health systems to develop, refine, and implement respiratory care pathways for diagnosis, referral, treatment optimization, and follow-up, aligned with clinical guidelines and system priorities.
  • Support integration of respiratory care pathways into clinical workflows and enabling infrastructure, including electronic health record tools, referral processes, and care team roles, in collaboration with system informatics and quality teams.
  • Help health systems use data and analytics to stratify respiratory patient populations, track pathway adoption, and measure impact on quality, utilization, and outcomes.
  • Connect health system teams with internal experts, including Medical Affairs, Customer Solutions Marketing, and Health Economics and Outcomes Research, to support respiratory pathway projects within compliance guidelines.
  • Share respiratory pathway design and population health strategy learnings and best practices across accounts to inform scalable solutions.
  • Enable alignment and strategic execution across field teams to ensure cohesive respiratory customer interactions.
  • Coordinate with Customer Solutions Marketing, Medical Affairs, Sales, and other internal teams to support project execution, population health and care pathway initiatives, and appropriate pull-through at health systems.
  • Identify and remove collaboration barriers to improve efficiency and accountability across teams.
  • Develop comprehensive respiratory account profiles covering strategic priorities, population health and quality initiatives, care pathway status, stakeholder mapping, and growth opportunities.
  • Analyze respiratory performance metrics, utilization trends, pathway adoption and outcomes data, and customer feedback to produce data-driven Quarterly Business Reviews that inform strategic planning, content development, and engagement recommendations.
  • Lead Quarterly Business Reviews with key internal stakeholders, track follow-ups, and ensure progress and continuous improvement in respiratory account engagement.
  • Maintain a current view of account health and engagement using customer relationship management tools and dashboards to monitor respiratory progress and inform future initiatives.

Desired Qualifications

  • A master's degree, such as an MBA, Master of Public Health, Master of Health Administration, or a related field, is preferred.
  • Respiratory or biologic marketplace experience is preferred.
  • Experience working with health systems on respiratory disease management, population health, quality improvement, or care pathway initiatives is preferred.
  • Familiarity with value-based care models, quality metrics, and health system data and analytics is preferred.
  • Launch experience is preferred.
  • Marketing experience is preferred.
  • Demonstrated leadership skills are preferred.
  • Ability to assemble and lead cross-functional teams toward a shared vision of success is preferred.
  • Ability to execute strategic and tactical plans under tight timelines is preferred.
  • Ability to present ideas effectively to individuals or groups and tailor presentations to audience needs is preferred.
  • Strong organizational skills are preferred.
  • Strong project management experience, including analytical and planning skills, is preferred.
  • Ability to manage multiple projects simultaneously is preferred.

About the Company

Sanofi

Global pharma company; vaccines and R&D

Sanofi is a global pharmaceutical and biotechnology company that develops, manufactures, and sells prescription medicines, over-the-counter products, and vaccines. Its products span immunology, oncology, rare diseases, and vaccines, addressing unmet medical needs through a strong focus on research and development. Sanofi's core product model relies on large-scale R&D, strategic partnerships, and licensing to bring new therapies to markets, with revenue generated from product sales and collaborations. The company differentiates itself by leveraging its global reach, diverse portfolio, and emphasis on patient-centric solutions, safety, and quality to navigate regulatory environments in developed and emerging markets. The company’s goal is to improve health outcomes and quality of life for people worldwide by delivering innovative treatments and vaccines that meet unmet medical needs.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1973

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