W

Wonderful

Multilingual AI customer-support agents for enterprises

IT Operations

Full-TimePosted on 10/15/2026
No salary listed
Mid
Tel Aviv-Yafo, Israel
In PersonFive days a week on-site at the Tel Aviv office.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • At least 3 years of experience in IT Support, IT Operations, or Systems Administration.
  • Hands-on experience administering Okta, including single sign-on (SSO), multi-factor authentication (MFA), user lifecycle management, and identity processes.
  • Experience administering Google Workspace.
  • Experience supporting modern SaaS platforms such as Slack, Zoom, and similar business applications.
  • Troubleshooting skills across macOS, Windows, hardware, networking, and endpoint technologies.
  • Experience using AI tools.
  • Experience creating technical documentation and maintaining Knowledge Base content.
  • Fluency in written and spoken English.
  • Ability to work on-site from the Tel Aviv office five days a week.
  • Flexibility to work across multiple time zones and non-traditional hours.
Responsibilities
  • Provide IT support to employees across multiple countries and time zones.
  • Deliver hands-on support from the Tel Aviv office for hardware, software, operating systems, networking, and workplace technology.
  • Administer and support core IT platforms, including Okta, Google Workspace, Slack, Zoom, and other business applications.
  • Manage user onboarding and offboarding, account provisioning, identity lifecycle, SSO, MFA, and access management.
  • Troubleshoot endpoint, application, and SaaS-related issues, working with vendors when needed.
  • Create, maintain, and continuously improve the IT Knowledge Base, documentation, and self-service resources.
  • Participate in IT projects, technology rollouts, office improvements, and continuous process optimization.
  • Maintain accurate technical documentation and operational standards.
Desired Qualifications
  • Experience with scripting or automation, including PowerShell, Python, JavaScript, or similar tools.
  • Hands-on experience in MDM management using Kandji or Intune.
  • Experience with modern web applications, APIs, and SaaS platforms, with the ability to quickly learn new technologies.

About the company

Wonderful is a Tel Aviv-based enterprise AI company that builds multilingual customer-support agents for chat, email, voice, and messaging, with a focus on non-English markets. Its platform deploys deeply localised AI agents that resolve inquiries and perform actions for large enterprises, enabling support in many languages. The product works by offering chat, email, voice, and messaging interfaces that are powered by localized AI models and integrated into enterprise workflows to automatically handle inquiries and carry out actions. The company differentiates itself by targeting non-English markets with highly localized AI agents, enabling enterprises to support customers in dozens of languages at scale, backed by strong funding growth and rapid international expansion. The goal is to become the leading platform for multilingual, enterprise-grade customer support and CX automation across global markets.

Company Size

501-1,000

Company Stage

Series C

Total Funding

$849M

Headquarters

Amsterdam, Netherlands

Founded

2025

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Simplify's Take

What believers are saying

  • September 2, 2026 Series C raised $550 million at a $5 billion valuation.
  • Sacra pegged August 2026 annualized revenue at $70 million across about 100 enterprises.
  • Wonderful launched UK operations September 22, 2026 after India and Bayern Munich deals.

What critics are saying

  • Wonderful still discloses no ARR, customer count, retention, or services revenue mix.
  • FDE-heavy deployment compresses margins and ties growth to hiring through 2027.
  • Microsoft, Salesforce, and OpenAI can absorb Wonderful's layer, leaving it a replaceable services firm.

What makes Wonderful unique

  • Wonderful localizes agents for non-English markets, unlike English-first rivals.
  • Its forward-deployed engineers embed inside customers, then hand off production workflows.
  • Wonderful's model-agnostic AI OS routes tasks across models, including regulated on-prem deployments.

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Benefits

  • Stock Options
  • Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

12%

2 year growth

-4%
Startups.com.br
Oct 16th, 2026
Wonderful hires executives to accelerate expansion in Latin America.

Wonderful hires executives to accelerate expansion in Latin America. Maria Sofia Nieto arrives as LATAM head of marketing and Rui Brandão takes over as VP growth LATAM at Wonderful. 16/10/2026 11:00 Follow Startups on Google See our news with greater prominence in your searches. Wonderful, a company that develops artificial intelligence agents for large corporations, announces the arrival of Rui Brandão as VP growth LATAM, a role that will focus on accelerating the company's expansion in Latin America. The executive arrives at a time of global expansion for Wonderful, which has already opened operations in around 40 countries and sees Brazil as one of the main opportunities to expand its presence in the region, given the growing adoption of artificial intelligence by Brazilian companies. Recently, Wonderful announced a US$550 million Series C round, led by Insight Partners, which raised the company's valuation to US$5 billion, reinforcing the company's pace of global expansion. The new round comes a few months after the US$150 million Series B, announced in March and also led by Insight Partners, which took Wonderful to a US$2 billion valuation. In Brazil, the expansion gained momentum in May, when Kaszek invested US$15 million in an extension of the Series B. The investment accompanied the opening of the company's office in São Paulo and the plan to hire 50 professionals in the country, mainly software engineers. The choice of Brazil as one of Wonderful's priority markets is related, according to the company's co-founder and CEO, Bar Winkler, to the country's scale and the openness of Brazilian companies to the application of artificial intelligence. The executive has already highlighted that Brazilian companies show a greater focus on the impact of technology on business and customer experience. It is in this scenario that Rui takes on the role of accelerating Latin American growth. A physician by training and an entrepreneur, the executive founded Zenklub at age 26 and led the construction and expansion of the company over a decade. In his career, Rui has also worked in positions related to transformation, technology and artificial intelligence. "What attracted me to Wonderful was precisely the ability to work on the complex problems of large companies, put AI to work for real and open new growth opportunities. My challenge now is to bring this execution capability and this potential to the largest companies in Latin America," Rui says in a statement. The company combines a cutting-edge AI platform with "hands-on" teams that operate immersed in clients, allocating consultants and engineers to turn AI into tangible results in just a few weeks, integrating systems and accelerating business strategy where it actually happens. Wonderful's regional structure now also includes Maria Sofia Nieto as LATAM head of marketing. The executive will be responsible for leading the region's marketing strategy. With a background in B2B marketing, growth and account-based marketing (ABM), the executive has accumulated experience at technology companies such as EBANX and Gupy, where she led marketing, events, partnerships and strategies aimed at large accounts. The company announced in March that it intends to expand its global team from 350 to approximately 1,000 people by the end of 2026, with professionals working close to markets and clients. With Rui leading regional growth and Maria Sofia leading the marketing strategy for Latin America, Wonderful strengthens its structure in the region and inaugurates a new stage of expansion, connecting the operation built in Brazil to the company's global growth strategy. Follow Startups on Google See our news with greater prominence in your searches.

Romania Observer
Oct 8th, 2026
KPMG in Romania hosts "Agribusiness 360°: Recent Legal, Tax & Business Insights"

KPMG in Romania hosts "Agribusiness 360°: Recent Legal, Tax & Business Insights" October 8, 2026 Companies and organizations in Romania can access EUR 7.55 million through the European SystemEU project, the Ministry of Economy, Digitalization, Entrepreneurship and Tourism (MEDAT) announced. The call is open until November 16, 2026. As part of it, entities from across the country can access funding... October 8, 2026 Enterprise AI software company Wonderful appointed Yannis Jacob-Drăghici as general manager for Romania and Moldova. He will oversee the company's operations in both markets and work with large organisations on adopting artificial intelligence across their businesses, Revistabiz.ro reported. Wonderful provides software infrastructure through which... October 8, 2026 Polish state-owned companies within the portfolio of the Industrial Development Agency (ARP) are showing growing interest in business opportunities and partnerships in the Romanian market, according to the Polish-Romanian Bilateral Chamber of Commerce and Industry. To facilitate direct contacts between Polish and Romanian companies, as well as dialogue with representatives of economic and government institutions [...] October 8, 2026 The inaugural Otopeni MTB Adventure will take place on November 7, with races for children, families, amateur cyclists, and experienced competitors. The event will start and finish in 1 Mai-Odăile Park in Otopeni and will conclude the 2026 Riders Club season. The programme includes a 14 km short course beginning at 11:00. It is intended [...] October 8, 2026 The two reactors of the Cernavoda Nuclear Power Plant, Romania's sole nuclear-power energy plant, will remain shut down at least until October 15, due to the low level of the Danube, according to an announcement made by state secretary in the Energy Ministry, Cristian Busoi, on Wednesday, October 7. "The period of low Danube flows [...] October 8, 2026 KPMG in Romania hosts "Agribusiness 360°: Recent Legal, Tax & Business Insights" KPMG in Romania hosted recently a conference moderated By Georgiana Enache, Partner KPMG Legal Toncescu si Asociatii, dedicated to the agribusiness sector, a key area of the Romanian economy with considerable potential. The event brought together a wide...

TelecomTV
Oct 1st, 2026
A1 Group and Wonderful partner to bring enterprise AI into business operations.

A1 Group and Wonderful partner to bring enterprise AI into business operations. Oct 1, 2026 * Wonderful's AI OS enables companies to orchestrate AI agents, workflows and applications across the enterprise * A1 Group combines enterprise, technology and integration expertise to bring AI into customers' business operations A1 Group and Wonderful are joining forces to accelerate the use of artificial intelligence in enterprises. Through the partnership, A1 Group will bring Wonderful's AI Operating System to its business customers, enabling companies to move beyond isolated AI applications and integrate AI more deeply into their day-to-day operations. The partnership brings together A1 Group's strong enterprise customer relationships, technology and expertise and with Wonderful's platform and local deployment capabilities. As part of this partnership, A1 Group will also deploy Wonderful within its own operations, bringing first-hand implementation experience into its customer projects. A1 Group CEO Alejandro Plater: "Artificial intelligence is entering a new phase. For companies, the key question is no longer whether they use AI, but how they turn it into real business value at scale. This is exactly where our partnership with Wonderful comes in. We combine a powerful enterprise AI platform with A1 Group's technology expertise, customer relationships and deep understanding of our markets. Together, we want to make AI a productive part of how companies operate and turn its potential into tangible business value." "We're proud to welcome the A1 Group as a Wonderful customer and partner," said Bar Winkler, co-founder and CEO of Wonderful. "With their robust AI agenda, A1 is demonstrating the leadership needed to advance enterprise AI adoption and set the pace for the region and industry." From individual AI applications to enterprise-wide deployment AI agents go beyond traditional chat and voice bots. They can support complex tasks and connect processes across different systems. Wonderful's AI Operating System provides a common platform to orchestrate AI agents, workflows and applications across an organization, allowing companies to start with concrete use cases and expand them across processes and business areas. Through this partnership, dedicated engineers from A1 Group and Wonderful work together with customers' business experts to translate these use cases into productive AI solutions. A1 Group CTO Alexander Kuchar: "The real value of enterprise AI emerges when it becomes part of everyday business processes. That requires not only powerful technology, but also a deep understanding of the customer's environment and the ability to integrate AI into existing systems and processes. This also requires skilled teams that can translate business requirements into working AI solutions. This is where A1 Group and Wonderful complement each other. Together, we can turn promising AI use cases into solutions that work in real enterprise environments and can be scaled across the organization." From business case to productive operations Together, A1 Group and Wonderful cover the path from the first business case to productive operations: identifying where AI can create value, integrating it into existing processes and systems, and scaling successful applications across the organization. About Wonderful Wonderful helps large enterprises become AI-native, unlocking their full potential. The company offers the only AI OS purpose-built for the entire enterprise, allowing organizations to automate and improve work, modernize their tech stack, and serve and grow their customers. Forward-deployed engineering pods co-build alongside customer teams in every market, getting AI into production fast and transferring capability so enterprises can increasingly build on the platform themselves. Founded in 2025, Wonderful operates across 35+ markets around the world, works with enterprise customers across verticals, and is backed by leading investors Index Ventures, Insight Partners, IVP, Vine Ventures, 9Yards, Salesforce, and Bessemer Venture Partners. See more at www.wonderful.ai.

The Fast Mode
Sep 30th, 2026
A1 Group, Wonderful partner to bring enterprise AI into business operations.

A1 Group, Wonderful partner to bring enterprise AI into business operations. A1 Group and Wonderful are joining forces to accelerate the use of artificial intelligence in enterprises. Through the partnership, A1 Group will bring Wonderful's AI Operating System to its business customers, enabling companies to move beyond isolated AI applications and integrate AI more deeply into their day-to-day operations. The partnership brings together A1 Group's strong enterprise customer relationships, technology and expertise and with Wonderful's platform and local deployment capabilities. As part of this partnership, A1 Group will also deploy Wonderful within its own operations, bringing first-hand implementation experience into its customer projects. From individual AI applications to enterprise-wide deployment AI agents go beyond traditional chat and voice bots. They can support complex tasks and connect processes across different systems. Wonderful's AI Operating System provides a common platform to orchestrate AI agents, workflows and applications across an organization, allowing companies to start with concrete use cases and expand them across processes and business areas. Through this partnership, dedicated engineers from A1 Group and Wonderful work together with customers' business experts to translate these use cases into productive AI solutions. From business case to productive operations Together, A1 Group and Wonderful cover the path from the first business case to productive operations: identifying where AI can create value, integrating it into existing processes and systems, and scaling successful applications across the organization. A1 Group CEO Alejandro Plater Artificial intelligence is entering a new phase. For companies, the key question is no longer whether they use AI, but how they turn it into real business value at scale. This is exactly where our partnership with Wonderful comes in. We combine a powerful enterprise AI platform with A1 Group's technology expertise, customer relationships and deep understanding of our markets. Together, we want to make AI a productive part of how companies operate and turn its potential into tangible business value. Bar Winkler, co-founder and CEO of Wonderful We're proud to welcome the A1 Group as a Wonderful customer and partner. With their robust AI agenda, A1 is demonstrating the leadership needed to advance enterprise AI adoption and set the pace for the region and industry. A1 Group CTO Alexander Kuchar The real value of enterprise AI emerges when it becomes part of everyday business processes. That requires not only powerful technology, but also a deep understanding of the customer's environment and the ability to integrate AI into existing systems and processes. This also requires skilled teams that can translate business requirements into working AI solutions. This is where A1 Group and Wonderful complement each other. Together, we can turn promising AI use cases into solutions that work in real enterprise environments and can be scaled across the organization. Ray Sharma is an Industry Analyst and Editor at The Fast Mode. He has over 15 years of experience in mobile broadband technologies and solutions, conducting research and analysis on various technology segments and producing articles and write-ups on the latest developments within the sector. He is also in charge of social media engagement and industry liaisons. The Fast Mode 9658 likes TWEETS 28.4K FOLLOWING 3479 FOLLOWERS 13.2K

Business Matters
Sep 22nd, 2026
Wonderful AI opens London office and plans to hire hundreds.

Wonderful AI opens London office and plans to hire hundreds. Wonderful AI, a Dutch-Israeli start-up that helps companies adopt artificial intelligence, has opened an office in London and plans to recruit "hundreds" of people, as it targets businesses that have yet to show measurable returns from the technology. The company's new site is on St Martin's Lane in Covent Garden. Wonderful did not set a timeline for the recruitment. The 18-month-old business was valued at $5bn after raising $550m in a funding round announced on 2 September, backed by investors including Salesforce, Index Ventures and Insight Partners. It now employs more than 700 people across 35 countries. Free newsletters The stories that matter to UK business, straight to your inbox. Jason du Preez, Wonderful's UK chief operating officer, said the funding gave the company the "muscle to invest materially in this market... we see a huge market opportunity in the UK". Targeting the gap on returns. Du Preez said many UK companies had moved quickly on AI but had yet to demonstrate what it had delivered. "Many companies here in the UK actually have very active AI agendas and were very early to adopt some of the tools but are yet to show tangible, coherent stories on ROI [return on investment]," he said. Research published by Accenture in April found that only one in ten UK organisations had successfully scaled AI or embedded it into core operations. Matt Prebble, chief executive of Accenture UK and Ireland, has since said that nine in ten companies are still waiting for AI to pay off. Adoption itself has risen. According to the Office for National Statistics, the proportion of UK businesses with 10 or more employees using at least one AI technology rose from around 12 per cent to around 35 per cent between late 2023 and 2026. A separate PwC study found that UK businesses were falling behind on AI investment and returns compared with global leaders. How the model works. Wonderful places its engineers directly inside client businesses, where they help design custom AI software on top of the company's own platform. That platform sits between businesses and the underlying AI models. The platform is model agnostic, meaning it can route queries to a range of different AI models. "We work with all the frontier companies and we enable our customers to choose which models are used for specific purposes," du Preez said. Wonderful's router decides which model is best suited to a given task, taking into account factors such as data sensitivity and cost. The company also trains clients to build and expand their technology systems independently, and allows all customers to export any intellectual property built on the platform, which it says protects against vendor lock-in. "We're not trying to create some sort of long-term dependency on Wonderful," du Preez said. "I think that provides strong support for the sovereignty story, in that we're giving customers choice and no lock-ins." Regulated sectors in focus. Du Preez said Wonderful was "agnostic to sector", but added that he was "very excited about the regulated industries", including insurance, banking and telecoms, as well as life sciences and healthcare. The opening adds to a run of AI companies expanding in the capital. OpenAI earlier this year leased its first permanent London office in King's Cross, with capacity for 544 staff. Jamie Young. Jamie Young is Senior Reporter at Business Matters, covering SME finance, employment law and Westminster policy since 2016. He has reported on every Budget and Autumn Statement since 2018, helped make sense of the 'covid era' and the bounce-back loan scheme from launch through the fraud investigations, and broke the magazine's coverage of the 2024 late-payment reforms. He joined Business Matters straight from completing his BA in Administration from Exeter University and is NCTJ-qualified. Reach him at [email protected]