Tech for Social Good Program Management Senior Associate

Job Responsibilities

• Partner with lead program managers to deliver TFSG's technology capacity-building programs for nonprofits across EMEA, supporting end-to-end program management and leveraging employee expertise through technology implementation (e.g., Force for Good program), consultation, and education initiatives.
• Coordinate program execution by managing project plans, deliverables, timelines, budgets, resources, status reporting, and stakeholder communications to ensure successful delivery against program objectives.
• Track, analyze, and report program data, outputs, outcomes, and impact, leveraging insights and participant feedback to inform continuous improvement and program innovation.
• Develop presentations, reports, business cases, and impact storytelling materials for internal and external stakeholders, partnering with communications and marketing teams to showcase program outcomes.
• Build and manage relationships with nonprofit partners, volunteers, and internal stakeholders, facilitating ongoing communications, training, and engagement to ensure successful program delivery and achievement of project goals.
• Maintain adherence to risk, controls, governance, and data management requirements, identifying and escalating issues and risks as appropriate.
• Continuously learn and adapt to emerging technologies, platforms, and tools relevant to program delivery and nonprofit technology needs.
• Travel within EMEA to support stakeholder engagement and the in-person execution of programs and events.

Required qualifications, capabilities, and skills

• Excellent verbal and written communication skills, including presentation, facilitation, and stakeholder engagement. 

• Strong organizational and project management skills, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment. 

• Demonstrated attention to detail, sound judgment, and a results-oriented approach, with the ability to identify, manage, and appropriately escalate risks and issues. 

• Strong relationship management and collaboration skills, with experience working across diverse stakeholder groups, cross-functional teams, and external partners. 

• Advanced Excel and PowerPoint skills, including the ability to analyze data, synthesize insights, and communicate compelling, audience-appropriate recommendations. 

• Strong analytical, critical thinking, and problem-solving capabilities. 

• Ability to work independently with minimal oversight while contributing effectively within a collaborative team environment. 

• 2+ years of experience supporting project and/or program management activities, including planning, execution, resource coordination, risk management, and status reporting within a large, matrixed organization.

Preferred qualifications, capabilities, and skills

• Experience working with socially focused organizations (nonprofits, social enterprises, schools, etc.) Some technical knowledge and experience with Salesforce or CRM tools is preferred.