Manager – Global Sales Development

Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world’s most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month.

We’re looking for a builder and a bar-raiser to lead Sendbird’s sales development efforts worldwide. This is more than managing a team—it’s about architecting a new way of engaging customers, fueled by AI, and driven by relentless curiosity, grit, and velocity.

If you thrive on creating structure where none exists, coaching ambitious SDRs into future leaders, and running at the speed of opportunity, we’d love to talk.

What you will do

• Design and execute a global strategy for outbound prospecting and inbound conversion that consistently creates pipeline and drives revenue.
• Stand up and scale an AI-augmented SDR engine, blending human creativity with machine efficiency to unlock higher velocity and better outcomes.
• Identify and qualify opportunities that convert into revenue at a repeatable and predictable rate.
• Develop and grow talent, equipping your team with the skills, mindset, and grit to achieve their career aspirations while hitting ambitious goals.
• Demonstrate adaptability across markets, applying curiosity and experimentation to find what works region by region.
• Lead with urgency and clarity, ensuring your dispersed global team is aligned, accountable, and motivated.

Who you are

• A talent magnet who recruits, coaches, and develops SDRs into high-impact performers, setting clear KPIs and holding the team accountable with fairness and trust.
• A change leader who can move from human-only to AI-augmented workflows without losing culture or momentum.
• A data-driven operator who builds KPIs that matter, tracks outcomes, and intervenes decisively when course corrections are needed.
• A global leader who thrives in diverse, distributed teams and knows how to unlock performance across geographies and cultures.
• A curious problem solver who digs into technical details, customer challenges, and emerging AI workflows to stay ahead of the curve.

What you bring to the table

• At least 2 years of experience managing a team of SDRs, with ownership of SQL and pipeline targets.
• Demonstrated success implementing AI in the SDR motion (pilot → scaled program) with measurable lift in meetings booked and cost per meeting.
• Minimum 5 years of sales experience.
• Bachelor's Degree required.
• Must have global experience, EMEA and APAC a plus.

Compensation:

Our US benefits include (but are not limited to)

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off
• Company subsidized medical, dental, vision insurance (100% for the employee, 80% for dependents)
• Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan
• Equity program
• 401K program
• Parental leave 
• Life and disability insurance
• Be Your Best Self: An annual stipend of $3,500 (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, gym memberships, books, fitness classes, mental health services and massages

Pay Transparency

For cash compensation, we set standard ranges for all roles based on function, level, and geographic location.  To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies.   A reasonable estimate of the current salary range for this role is $160,000 - $180,000 OTE.  This range is specific to the San Francisco Bay market.  We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above.

Flexible Work Policy

We offer a flexible work schedule at Sendbird.  We also value collaboration and relationship building.  With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum.  Some of our roles require a more frequent in-office schedule.  Please work with your manager to understand the office time requirements for your position.

What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.

About Sendbird

Combining omnichannel AI and battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. 

Trusted by 4,000+ leading apps—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands.

Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.