Compensation Overview

Technical Solutions are Datadog’s in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. You will be part of a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. As part of the Support Operations Engineering team, you will use your various skills to support the global Technical Solutions team, building and maintaining our internal tooling and workflows.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Support, maintain, and expand several SaaS platforms (Zendesk, JIRA, etc.) allowing Technical Solutions to focus on delivering the best customer experience
• Partner with Technical Solutions leadership and other various internal teams to implement workflows, from planning to deployment, supporting the growth of Technical Solutions
• Lead and participate in Technical Solutions training sessions for new tools and/or workflows
• Help with interviewing Technical Solutions candidates
• Participate in team meetings and discussions to review tasks, blockers, and projects
• Automate tasks (through scripts) to guarantee the scalability of the tooling and workflows in place

Who You Are:

• An experienced Zendesk Support Administrator 
• Interested in problem solving and you enjoy automating processes
• Self-motivated, detail-oriented, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• A thorough and effective communicator and you pride yourself on your meticulous documentation

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-JO1

The reasonably estimated salary for this role at Datadog ranges from $60,000 - $120,000, plus a competitive equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.