Technical Writer

About the company

Join a team with a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, question everything, and growth through care. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have bi-yearly performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our careers page on our website.

About the role

We are seeking a Technical Writer to create and maintain our SOP’s (Standard Operating Procedures) for our pharmacy operations, customer service, and other business functions team. A successful candidate will have excellent writing and communication skills, be able to work independently, and have experience creating SOPs for regulated industries. This is a hybrid, contract position at our pharmacy in downtown Berkeley, CA.

What you'll do

• Create and maintain SOPs for pharmacy operations, customer service, and other business functions

• Collaborate with subject matter experts to gather information and ensure accuracy of SOPs

• Research and ensure compliance with regulatory requirements and industry standards

• Write clear, concise, and easy-to-understand SOPs

• Review and revise SOPs as needed to ensure they remain current and effective

• Ensure SOPs are properly formatted, numbered, and maintained

• Collaborate with training team to ensure SOPs are incorporated into training programs

• Assist in any duties necessary to ensure the functionality of the business

Skills and Abilities

• Ability to effectively communicate in brief and clearly expressed manner

• Ability to read the tone of someone’s voice and measure the cadence of the conversation to determine whether the prospect is satisfied or not

• Ability to perceive, understand, harness and manage emotions

• Ability to work with technology including but not limited to PK, Zendesk, Guru, Outlook, etc.

• Familiarity with drug terminologies preferred

• Strong organizational and interpersonal skills

• Ability to quickly build on conversation and relationships

• Great teamwork skills

• Effective verbal and written communication skills in English language

• Attention to detail

• Ability to problem solve effectively

• Ability to follow policies and procedures, basic math skills

• Motivated self-starter with great attitude, flexibility, and entrepreneurial spirit

• Ability to work under pressure to prioritize and manage workload, manage simultaneous tasks and meet deadlines within a fast paced and changing environment

• Ability to create documents from an adult learning perspective

• Ability to acquire and present, with guidance, technical information through independent reading, interviews with subject matter experts and specialists, interpretation of workflows, flowcharts, or other appropriate methods

Qualifications

• Bachelor’s degree in English, Business, or a technical discipline with 2+ years of related work experience

• 2 to 5 years of previous experience in technical writing, specifically in creating SOPs or procedural documents

• Experience in developing policies, procedures, manuals, or formal documents

• Proficiency in using word processing software (e.g., Microsoft Word) and possibly other tools such as document management or content management systems (CMS)

• Understanding of regulatory requirements and compliance standards relevant to our industry

• Meticulous attention to detail to ensure accuracy and consistency in SOPs

• Ability to translate complex technical information into clear, understandable procedural documents

• Strong research abilities to gather information from subject matter experts, technical documentation, and other relevant sources

• Excellent organizational abilities to manage multiple documents, revisions, and updates effectively

• Ability to analyze processes and procedures to identify gaps and opportunities for improvement

• Excellent command of the English language, including grammar, spelling, and punctuation

• Effective communication skills to collaborate with experts and stakeholders to gather information and clarify requirements

• The position requires strong technical writing skills

• Pre-employment Drug testing is required

Why work at Valor

• You want a career in pharmacy or compounding

• You are looking for opportunities for growth and promotions

• You love learning new skills and are open to feedback to improve your work product

• You believe in and can demonstrate our core values

• You are comfortable with fast-paced, dynamic, and growing pharmacy business in the heart of Berkeley, CA

Valor’s pay band range for this position is $26 to $33 per hour. This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Valor’s total compensation package for employees. Your total rewards package at Valor will include employer contributions for employee premiums of medical, dental, and vision coverage, long-term disability, life and accidental death and dismemberment insurance, 401(k) retirement plan with safe harbor match and profit sharing plan, monthly catered employee celebrations lunch, PTO and Holiday pay policy, and other benefits.

The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

Valor Compounding Pharmacy, Inc. is an At-Will and EEO employer. We have a diverse group of hardworking people who thrive in dynamic environments. In 2020, Valor was ranked in Inc. 5000's Fastest Growing Private Companies, awarded by the San Francisco Business Times Leadership Trust, and accredited by the Pharmacy Compounding Accreditation Board (PCAB). We are a multi-state licensed 503A sterile and non-sterile compounding pharmacy. We pride ourselves on our innovation, data driven decision making, and quality in patient care, medications, and experience.

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