Guest Relations Security Manager

Description

[Seasonal] Guest Relations Security Manager

National Western | Denver, CO

About National Western

We are National Western—an organization rooted in more than 120 years of history and driven by a mission to strengthen American agriculture through education, youth development, and community connection. We are stewards of the Western way of life, grounded in the values of courage, pride, integrity, grit, and loyalty. Each January, we bring this mission to life through the legendary National Western Stock Show—one of the world’s premier Western lifestyle, rodeo, and livestock entertainment events—welcoming hundreds of thousands of guests from across the globe. Beyond the Stock Show, we operate The Legacy, a world-class, year-round destination for events, experiences, and cultural connections in the heart of Denver. We are more than an event—we are a brand that lives at the intersection of heritage, community, and culture—shaping how Western lifestyle shows up in the modern world.

Position Summary

As the Guest Relations Security Manager, you will be at the forefront of ensuring an exceptional guest experience while supporting the overall safety and operational readiness of the event grounds. You and the Manager of Guest Relations will oversee a team responsible for ticket taking, monitoring entry and exit points, assisting guests, and responding to operational concerns. This position serves as a key liaison with event security providers, law enforcement, emergency services, and internal operations teams to promote a safe, welcoming, and well-coordinated environment for guests, exhibitors, volunteers, and staff.

The ideal candidate is an experienced leader with a passion for customer service, team management, and public safety coordination. You are proactive, solutions-oriented, and thrive in fast-paced environments. Experience in law enforcement, public safety, emergency management, military service, event operations, security management, or a related field is highly desirable.

Reports to: Senior Director of Guest Experience 

Duties & Responsibilities

• Support the overall safety and operational readiness of the grounds through proactive monitoring of guest activity, facility conditions, and operational concerns.
• Coordinate with contracted security personnel, law enforcement agencies, emergency responders, and event operations staff regarding incidents, emergencies, and safety-related matters.
• Assist in the development and implementation of guest safety procedures, incident response protocols, and emergency action plans.
• Serve as a primary point of contact for escalated guest incidents, disturbances, medical events, lost persons, and other operational concerns.
• Monitor crowd flow and venue capacity considerations and recommend operational adjustments to enhance guest safety and experience.
• Document incidents, guest concerns, and operational issues and prepare reports as needed.
• Participate in event planning meetings and contribute to risk assessment, emergency preparedness, and operational safety initiatives.
• Conduct safety and customer service training for Guest Relations staff and seasonal team members.
• Build positive working relationships with external public safety partners and community stakeholders.
• Ensure compliance with venue policies and operational procedures while maintaining a guest-focused approach. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Requirements

Experience, Skills & Abilities

• 3+ years of experience in guest relations, event management, hospitality, or a related field required; background working with public safety, police services, or event security teams highly preferred.
• 3+ years of supervisory or management experience, preferably in a large-scale event setting. 
• Familiarity with the National Western Stock Show and event schedules/logistics highly preferred. 
• Strong leadership skills with the ability to manage and motivate a team. 
• Experience in law enforcement, public safety, emergency management, military service, event operations, venue operations, or a related field is strongly preferred.
• Demonstrated ability to coordinate effectively with law enforcement agencies, emergency responders, and contracted security personnel.
• Experience managing incidents, emergency situations, crowd management concerns, or large public gatherings is preferred.
• Strong situational awareness and ability to assess risk, exercise sound judgment, and make timely decisions.
• Ability to de-escalate conflicts and manage sensitive situations professionally and effectively.
• Working knowledge of emergency response principles, incident documentation, and operational safety practices.
• CPR, First Aid, ICS/NIMS, or related emergency management certifications preferred but not required.

Physical Demands

National Western Complex is a multi-purpose indoor and outdoor commercial and agricultural complex where dusty conditions and animals may exist. While performing the duties of this job, work is performed both indoors and outside in all weather conditions, including extreme cold, snow, wind, and rain, on varied surfaces. In this role, individuals will experience prolonged periods of walking and being on their feet. Incumbent must be able to lift up to 50 pounds and access/navigate the National Western Complex in its entirety, with or without reasonable accommodation.

Scheduling Requirements

Must have a flexible schedule, including working days, evenings, nights, weekends, and holiday hours up to 12-hour shifts. Hours of work may vary depending on shows. Like almost all NWSS team members, this position will need to be on-site every day during Stock Show, typically for 12-16 hours at a time.

This individual will be expected to work part-time/as-needed in the months of November-December, and will be required to be on-site every day January 4th-January 27th, 2026. The typical work schedule during the annual Stock Show (January 9th-January 24th) will be every day for 8-hour shifts.

Compensation & Benefits

• This is a seasonal, hourly position with a pay range of $28.00-$33.00/hour, depending on education and/or experience
• Paid sick time is offered at the rate of 1 hour for every 30 hours worked.

WSSA/NWSS is a drug & alcohol-free employer with a zero-tolerance drug policy, including marijuana.

WSSA/NWSS is an equal opportunity employer and values diversity.

All offers are contingent on the successful completion of a criminal background check and pre-employment drug test. Candidates must be 18 years or older to apply.

Anticipated Job Posting Close Date

• 11/6/2026; open until filled.