Ritchie Bros.

Asset management and heavy equipment auctions

Buyer Care Specialist 1

Customer SupportConfirmed live in the last 24 hours

Full-timeWestchester, IL, USA$18In-person

About the Job

Requirements

At least 3 years of customer service experience.
Proficiency in Outlook, Word, and Excel.
Ability to understand IAA procedures and state licensing laws pertaining to buyer registration.
Develop a thorough knowledge of ASAP to review buyer accounts and stock files and communicate requirements to external and internal customers.
Develop working knowledge of the IAA website and its bidding tools to help customers navigate the website, use bidding applications, and maintain online accounts.
Thorough knowledge of branch operations to communicate with customers.
Flexible availability to work an assigned five-day schedule within the hours of operation: Monday through Friday, 6 a.m.–7:30 p.m. CST, and Saturdays, 8 a.m.–5 p.m. CST.

Responsibilities

Provide customer support for external and internal customers.
Register prospective buyers and verify documents meet IAA requirements and applicable state laws.
Set up buyers online to participate in online bidding.
Review accounts set up at branches for accuracy and compliance with IAA requirements and applicable state laws.
Answer customer inquiries by phone, online chat, or email and offer resolutions, with the objective of resolving issues in one contact.
Act as a liaison between customers and branches.
When providing language support, translate for branches, dispatch centers, and sister companies as needed.
Follow up on buyer cases in the buyer relationship management system to ensure inquiries and requests are handled completely and promptly.

Desired Qualifications

Experience in the automotive, insurance, and/or rental car industries.
Bilingual English and Spanish skills.

Here at IAA, excellent customer service is at our core. That's why our Buyer Care Specialist play such a meaningful role in the operation of our service centers.

Buyer Care Specialist embody our "team player" values, by providing an outstanding experience for our internal and external customers through various communication channels helping IAA focus on business and branch growth.

The Buyer Care Specialist interacts directly with potential, new and existing Buyers. They work to provide a quality experience in every step of the Buyer’s journey, resulting in increased Buyer satisfaction and account retention for the company. The Buyer Care Specialist will serve Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolution of Buyer issues/concerns in a contact center environment. This role will follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a timely manner.

It’s important that our support teams are available when our buyers need them most, as such, our Specialists will require flexible availability to work an assigned 5 day work schedule within our hours of operation: Monday- Friday (6am-7:30pm CST) and Saturdays (8am-5pm CST).

Minimum 3 years of Customer Service Experience
Must be proficient in the use of Outlook, Word, and Excel
Automotive, insurance, and/or rental car industry experiences a plus
Bi-lingual English/Spanish skills are a plus

Provide customer support for all customers, external and internal
Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws
Responsible for online setup to allow buyers to participate in online bidding
Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws
Answer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution"
Act as liaison between customers and branches
If language support, translate for branches, dispatch centers, and sister companies when called upon to do so
Ability to understand IAA procedures and state licensing laws pertaining to buyer registration
Develop a thorough knowledge of ASAP to be able to review buyer accounts and stock files and communicate requirements to external and internal customers
Develop working knowledge of the IAA Website and its bidding tools to be able to aid customers to navigate the Website, educate them on the use of bidding applications, and maintain online accounts
Thorough knowledge of branch operations imperative to communicate with customers

Minimum Salary: $18.00

Maximum Salary: $18.00

About the Company

Ritchie Bros.

Asset management and heavy equipment auctions

Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Westchester, IL
Founded: 1958

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