Service Sales Support Representative - Sales

What you’ll do:

• Promote and Sell Services/Products: Engage with customers via phone or email to promote distributed services and products, educating them on business impact and offering replacements or related services.
• Generate and Follow Up on Quotations: Create service quotations and ensure consistent follow-up until the customer issues a Purchase Order.
• Proactive Customer Engagement: Actively reach out to customers based on generated leads to increase service revenue and address non-standard queries with tailored solutions.
• Product & Service Expertise: Develop deep knowledge of the distributed product portfolio and related services to maximize sales potential and customer impact.
• Customer Relationship Management: Build and maintain professional relationships with customers, ensuring high levels of satisfaction and trust.
• Cross-Functional Collaboration: Work closely with sales, finance, product, technical support, and marketing teams to understand internal processes and support sales efforts.
• Sales Forecasting & Progress Tracking: Organize regular meetings with sales and channel managers to review forecasts and monitor work progress.
• Account Ownership: Begin taking direct ownership of selected accounts, including contract renewals and less technical sales opportunities.
• Data Accuracy & Escalation: Identify and escalate issues related to data accuracy within the scope of responsibility.
  Contract Management & Upselling: Manage service maintenance contracts and focus on upselling to capture new business opportunities.

Qualifications:

• Bachelor’s or Master’s degree in Business, Management, or related field
• Experience in sales support, customer service, or inside sales
• Proficiency in CRM tools (preferably Salesforce)
• Strong Excel skills (tracking, analysis, reporting)
• Strong analytical and problem-solving abilities
• High level of accuracy and attention to detail
• Ability to manage priorities and high volumes of work
• Ability to identify data gaps and propose improvements

Skills:

• Sales or order management experience preferably on electrical /IT/ telecommunications is a plus.
• Technical sales aptitude
• Market, Industry, Channel and Competitive Knowledge would be a plus
• Salesforce CRM knowledge is a plus.
• Negotiation and consultative selling skills.
• Excellent Communication and Interpersonal Skills 
• Adapting and driving change and process improvements.
• Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting.
• Fluent French and intermediate English capabilities.
• Proactive and autonomous
• Responsive and able to manage urgency
• Analytical mindset
• Resilient under pressure
• Results- and solution-oriented

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