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Capgemini

Global consulting, technology services, outsourcing

Salesforce Engagement Manager

Program ManagementUpdated on Nov 14
Full-timeOmaha, NE, USA

About the Job

Requirements

  • 10+ years of program, project, or engagement management experience.
  • 5+ years of experience leading Salesforce transformation programs.
  • Experience managing multi-million-dollar enterprise technology initiatives.
  • Strong understanding of Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Data Cloud, Tableau Analytics, integration architectures, and enterprise ecosystems.
  • Executive stakeholder management experience.
  • Strong communication and presentation abilities.
  • Conflict resolution and negotiation skills.
  • Risk and issue management skills.
  • Cross-functional team leadership experience.
  • Ability to maintain executive stakeholder satisfaction, budget and forecast accuracy, user adoption, business value realization, delivery quality, reduction of critical production issues, and achievement of transformation objectives and operational improvements.

Responsibilities

  • Serve as the primary point of contact for client business and technology leadership.
  • Lead end-to-end delivery of Salesforce and data platform initiatives.
  • Build and maintain trusted relationships with executive stakeholders.
  • Facilitate steering committees, executive status reviews, and governance meetings.
  • Manage stakeholder expectations, escalations, risks, and decision-making processes.
  • Coordinate activities across Solution Architects, Business Analysts, Enterprise Architects, developers, and external partners.
  • Manage project plans, schedules, milestones, budgets, and resource allocations, ensuring alignment between business objectives and technical implementation.
  • Direct multidisciplinary teams across Salesforce, Data Cloud, Tableau, and integration domains.
  • Provide coaching, guidance, and oversight to delivery teams.
  • Drive accountability for deliverables, timelines, and quality outcomes.
  • Foster collaboration across business and technical stakeholders.
  • Track project financials, forecasting, and resource utilization.
  • Manage scope, change requests, and contractual commitments.
  • Monitor program health through KPIs, dashboards, and executive reporting.
  • Identify and mitigate delivery risks before they impact project outcomes.
  • Ensure adherence to Salesforce and enterprise architecture best practices.
  • Support data governance, adoption, and organizational change management initiatives.
  • Drive continuous improvement across delivery processes and operating models.
  • Ensure successful deployment, user adoption, and business value realization.
  • Produce executive status reports, program roadmaps and release plans, risk and issue logs, governance materials, resource and financial forecasts, steering committee presentations, and transformation and adoption plans.

Desired Qualifications

  • Experience working with transportation, logistics, railroad, or industrial clients.
  • Salesforce Certified Administrator certification.
  • Salesforce Business Analyst certification.
  • Salesforce Application Architect certification.
  • PMP (Project Management Professional) certification.
  • SAFe Agilist or equivalent certification.
  • Agile certification.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

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