Experience & Customer Service Intern 2
$19.57/hr
Internship
Bachelor's
Millcreek Township, PA, USA+1 moreMore locations: Erie, PA, USA
In Person
Customer Experience & Support
No H1B Sponsorship
About the job
Requirements
- Currently enrolled at an accredited college or university to pursue a four-year degree or complete a master's degree program full-time.
- Four-year degree students must be completing sophomore, junior, or senior year under the applicable 2027 internship eligibility requirements.
- A high school diploma or equivalent is required.
- Pursuing a bachelor's degree with completion of sophomore year in a relevant field is required.
- Working knowledge of word processing, spreadsheet, and presentation software is preferred.
- Regular and predictable attendance is required.
- Ability to perform the stated physical activities, including lifting or moving items, computer use and data entry, and occasional pushing or pulling objects or equipment, is required.
Responsibilities
- Contribute to projects and assignments aligned with current Experience and Customer Service business priorities.
- Develop an understanding of Experience and Customer Service and how the functions contribute individually and collaboratively to ERIE's broader business.
- Collaborate with leaders, mentors, team members, and cross-functional partners in support of assigned work.
- Gather, organize, and analyze information to support assigned projects, business decisions, and recommendations.
- Apply problem-solving and critical-thinking skills to assigned business opportunities and challenges.
- Develop recommendations, solutions, or deliverables appropriate to assigned work.
- Participate in meetings, business observations, job-shadowing opportunities, and other developmental experiences as appropriate.
- Communicate project progress, findings, and outcomes to appropriate stakeholders.
- Participate in shared Experience and Customer Service internship activities and Future Focus Internship Program activities, networking, and professional-development experiences.
- Perform additional assignments and special projects as determined by Program and Business Leads.
- Perform functional duties for the assigned division and special projects as required.
- Perform tasks related to division objectives.
- Conduct research, gather information, and assist in creating presentations as required.
- Analyze data and report findings.
- Verify and enter data into appropriate systems and update electronic files.
- Provide clerical and administrative support as needed.
Desired Qualifications
- A minimum cumulative GPA of 3.0 is highly preferred.
About the company
Erie Insurance Group provides property and casualty insurance and life insurance through a network of independent agents in 12 states and the District of Columbia. It offers personal auto, commercial auto, homeowners, commercial multi-peril, and life coverage, with customers paying premiums to obtain protection and policies issued by local agents who assess risk and handle claims. The company relies on a strong financial position (A+ from A.M. Best) to support its underwriting and claims payments, and it differentiates itself with a broad agent network that gives localized service. Its goal is to provide reliable, locally accessible insurance coverage across its markets, helping customers protect their property, vehicles, and lives.
Company Size
N/A
Company Stage
IPO
Headquarters
Erie, Pennsylvania
Founded
1925
Get referred to Erie Insurance Group
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Simplify's Take
What believers are saying
- Q2 2026 net income rose to $180.3 million, up from $174.7 million.
- Hyland says Erie will process 10 million documents annually, starting June 2026.
- Premium growth and cost control cut non-commission expense $8.8 million in Q2 2026.
What critics are saying
- Tim NeCastro retires December 31, 2026, forcing a CEO search during market turbulence.
- Indiana’s May 14, 2026 bad-faith verdict keeps Erie exposed to punitive-damages appeals.
- A cyber outage halts claims handling, agent communication, and policy issuance companywide.
What makes Erie Insurance Group unique
- Independent agents anchor Erie’s distribution, preserving local relationships across 12 states and D.C.
- Nearly 7 million policies create scale in auto, home, and commercial underwriting.
- Hyland OnBase plus Content Innovation Cloud give Erie governed claims-document automation at scale.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Unlimited Paid Time Off
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Pension
- 401(k) Company Match
- 401(k) Retirement Plan