Revenue Operations Analyst 2 - Center of Excellence

About Us

SUSE is a global leader of  enterprise open source software. By transforming community innovations into secure, sovereign and AI-ready solutions, SUSE empowers customers to escape vendor lock-in and regain control of their IT destiny. Through industry-leading Linux, Kubernetes, Edge and AI infrastructure solutions, SUSE delivers the flexibility to innovate everywhere—from the data center to multi-cloud and out to the edge. Only SUSE also manages many Linux and Kubernetes distributions. At SUSE, Choice Happens because we prioritize community, interoperability and relentless innovation. Discover how we power mission-critical resilience at www.suse.com. 

Revenue operations analyst

Job Description

Revenue Operations Analyst II– Center of Excellence

• Data & Reporting: Build sales reports, analyze pipeline and performance metrics, and glean insights for leadership.
• Strategic Partnership: Act as a trusted advisor to the broader revenue operations team to help improve team performance 
• Cross-Functional Collaboration: Partner closely with Field operations teams, Salesforce, BI, finance, and strategy teams
• Partner Onboarding & Deal Registration: Manage partner portal registrations, verify compliance, certifications, and agreements, and adjudicate deal registrations to eliminate channel conflict with direct sales teams. 
• Partner Communications & Inbox Operations: Act as primary owner of shared partner operational mailboxes and support ticketing queues, resolving queries related to deal status, portal access and closing the partner applications.
• Process & Project Management: Support operational initiatives, forecast tracking, and day-to-day sales enablement workflows
• AI Integration in Daily Operations: Leverage AI tools such as Salesforce Einstein, CRM copilot agents and Notebook LLMs to understand the existing complex programs to derive actions
• Bookings Tracking in CRM: Monitor closed-won bookings, audit opportunity contract values, maintain deal stage hygiene, and ensure smooth data flow from CRM pipelines to finance and billing systems for accurate revenue recognition.
• Scalable Analytics & Tool Enablement: Builds and maintains shared operational assets (such as reusable Power BI templates, core data models, and centralized Salesforce workflows) to eliminate redundant reporting efforts and empower wider commercial teams with single-source-of-truth insights.
• Tiered Operational Support & SLA Management: Functions as the primary hub for handling centralized service requests, ticketing queues, and shared inboxes—delivering high-efficiency support, dispute resolution and administrative enablement against defined organizational SLAs.
• Continuous Improvement & Innovation Hub: Identifies operational bottlenecks across end-to-end revenue processes to pilot and scale automation, AI-driven workflows and best practices that elevate productivity across the entire global revenue operations network.

Required Qualifications & Experience

• Experience: 3–5 years in Sales Operations, Partner Operations, RevOps, or Commercial Analytics.
• CRM Proficiency: Hands-on experience with Salesforce (SFDC) (lead/opportunity lifecycle, report builder, list views, and field hygiene)
• BI & Data Tools: Strong proficiency in using  Power BI and advanced Google Google Workspace (vlookup/xlookup, pivot tables, query functions, Gemini workflows, Notebook LM, claude) 
• Communication: Proficiency in communicating deliverable with Global stakeholders
• Analytical Mindset: Demonstrated ability to dissect complex data, diagnose, and synthesize revenue metrics for leadership.

Job

Sales / Customer Operations

What We Offer

We empower you to be bold, driving your career to create the future you want. We celebrate and reward your achievements.  

SUSE is a dynamic environment that is evolving rapidly, thus requiring agility, strong entrepreneurship and an open mind. 

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.   

If you’re a big thinker, obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy, then please apply now!  

We give you the freedom to be yourself. You will work in a global community of unique individuals – like you – with different backgrounds, talents, skills and perspectives. A truly open community where everyone is welcome, has a voice and is encouraged to reach their full potential regardless of age, gender, race, nationality, disability, sexual orientation, religion, or any other characteristics.   

Sounds like the right fit for you? Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future positions. In the meantime, stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

SUSE Values 

SUSE's culture is centered on four key values - Choice, Community, Trust, and Innovation - which are deeply integrated with our open source ethos. SUSE fosters a diverse and inclusive environment where our people are encouraged to be themselves.

Choice: 

We are continuously making choice happen 

We are accountable for our choices 

We never get complacent

Community: 

Nobody is smarter than everybody 

We embrace diversity of thought 

We are “open source first, upstream first” where collaboration benefits all

Trust: 

We are trusted to deliver with integrity 

We offer trust by default, and do not wait for it to be earned

We foster an environment where everyone trusts each other 

Innovation: 

We foster a culture of experimentation, and embrace change by challenging the norm

We are committed to continuous improvement, creativity and adaptability 

Ideas are great, but without execution they are just ideas