JOB PURPOSE

As the Lead Community Manager (Core Game), you will be responsible for communicating our product vision to players while also advocating for players to our game development team. 

In this role you will be supporting the launch of a new franchise where community will be critical for its success - starting with closed/open betas and toward pre-launch / global release. It is important that the person in this role has done this before bringing a definition of what best in class looks like and driving innovation in the function. 

KEY ROLES & RESPONSIBILITIES

• Build a strategic and tactical plan from the ground up with specific channel strategies that align to the product roadmap during all phases of development (pre-beta, beta, global release, and post launch). 
• Informing game development roadmaps where the community strategy requires game integration and connection, including specific technical asks that will support the strategy. 
• Act as  a voice of the player leveraging data (qualitative and quantitative) and intuition to help the team make the best possible decisions for our players.
• Build direct relationships with players and where needed be the face of the product team in blogs, forums, key channels such as discord, and in video content published on owned channels. 
• Develop scale-able programs that support the game strategy inclusive of publishing content across owned channels, working with creators to amplify our vision, and capturing player feedback to drive game improvements. 
• Create digital marketing content that engages our players across segments and geographies, working with internal and external production partners to execute. 
• Work cross functionally with leaders of Product, Marketing, Customer Experience, and VIP to deliver meaningful insights that improve the overall execution of those teams. 

REQUIRED EXPERIENCE & SKILLS   

• 8 Years of hands-on Community Management experience with an emphasis on Core Genres in mobile.
• Demonstrated responsibility for the Community Management on 2+ Global Game Launches
• Full understanding of key platforms (Discord, Reddit, YouTube, Instagram, etc) and demonstrated experience managing a broad set of these in the role.
• Comfortable in front of and behind the camera, interacting directly with players online and face to face. 
• Experience working successfully across disciplines (Marketing, VIP, Customer Care, Finance, etc) to inform the strategy, communicate your plans, and improve results. 

WHAT WE OFFER:

• Competitive salary, bonus plan and ESPP (Employee Stock Purchase Plan)
• 401K Company Match Contribution (US)
• RRSP/DPSP company match contribution (Canada)
• Health coverage, dental, disability, critical illness, EAP, and life insurance (Canada)
• Medical, dental, vision, EAP, life insurance, and disability benefits (US)
• Virtual mental health and neurodiversity support programs
• Global Fitness reimbursement program
• Global Wellbeing Program
• Financial wellness program with unlimited access to certified financial planners
• Discretionary Time Off policy for many employees
• Family planning support program
• Generous paid parental, pregnancy-related disability, caregiver, and compassionate leaves
• Subsidized Back-up child care
• Zynga happy hours and frequent employee events
• Flexible working hours on many teams
• Culture of diversity and inclusion including employee resource groups
• Work with cool people and impact millions of daily players

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds to join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

We are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request an accommodation associated with your application for an open position.

The pay range for this position in  California at the start of employment is expected to be between $127,000 and $177,000 per year. 

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.   Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.  Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.