Full-Time
Bilingual Customer Service Specialist
Sherwin-Williams
10,001+ employees
Global paint and coatings manufacturer
Compensation Overview
$18.50/hr
No H1B Sponsorship
Overland Park, KS, USA
In Person
 Customer Experience & Support |
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People at Sherwin-Williams
People at Sherwin-Williams who can refer or advise you
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
- Customer contact with wholesale and retail customers to determine needs and answer questions about Sherwin-Williams products
- Promptly resolve customer concerns and ensure maximum client satisfaction
- Stay up-to-date with product features and maintain high quality and visual standards of products and store
- Achieve excellent customer service while consistently meeting the store’s sales goals
- Have at least a High School diploma or GED
- Have at least one (1) year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Sherwin-Williams is a global paint and coatings company that sells branded and private-label coatings to professional, industrial, commercial, and consumer customers. Its products cover architectural, industrial, packaging, and transportation markets and are distributed through more than 5,000 company-operated stores and facilities across the U.S., Canada, the Caribbean, and Latin America, with engineered coatings supplied to over 120 countries. The company emphasizes quality, customer service, and digital access to simplify ordering and support, backed by a large workforce and diverse supplier partnerships. Its goal is to maintain leadership in the coatings industry by expanding globally, improving customer satisfaction, and delivering reliable products and services.
Company Size
10,001+
Company Stage
IPO
Headquarters
Cleveland, Ohio
Founded
1866
People at Sherwin-Williams
People at Sherwin-Williams who can refer or advise you
Simplify's Take
What believers are saying
- Emerald Symmetry plant-based paint with 22% biobased carbon improves indoor air quality while delivering premium interior performance.
- Strategic partnership with Do it Best Group secures manufacturing for EasyCare and Best Look brands, expanding scale and supply reliability.
- Housecall Pro integration launched in 2026 allows contractors to price 100+ materials directly in their workflow, streamlining material selection.
What critics are saying
- Benjamin Moore initiates a price war targeting pro customers within 9–12 months, threatening Square-embedded ecosystem retention.
- Nippon Paint and AkzoNobel merge within 12–18 months, creating an $18B giant that erodes Sherwin-Williams' OEM pricing power.
- Rising raw material costs force 8–10% price hikes in 6–12 months, triggering pro customer churn to Walmart's Valspar and local brands.
What makes Sherwin-Williams unique
- Sherwin-Williams integrates Square tools for PRO+ customers, embedding payments and invoicing into contractors' daily workflows.
- The company offers Heat-Flex AEB, a thermal coating eliminating corrosion under insulation by replacing traditional mineral-based systems.
- OneCure powder coating enables single-bake curing for primer and topcoat, reducing cycle times by 30–40% and energy use by 50%.
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Benefits
Performance Bonus
Growth & Insights and Company News
6 month growth
↑ 6%1 year growth
↑ 6%2 year growth
↑ 6%BIZNOTE FOLLOWUP: West Seattle's second Sherwin-Williams Paint store opens. Most of the chain businesses that West Seattle has in multiplicity involve food/drink. Now you can add to the list... paint. More than a decade after a built-from-scratch Sherwin-Williams store opened in Delridge, the paint chain has opened its second West Seattle store in the former Midas space at 4457 Fauntleroy. Thanks to Ian for the tip; though they had told us two months ago that they were aiming for a fall opening, things apparently moved faster. The plan for the space has been in the works for more than two years; Midas closed there in 2019. The new store's hours are 7 am-6 pm weekdays, 8 am-5 pm Saturdays, 10 am-4 pm Sundays.
Sherwin-Williams announces new coating. Sherwin-Williams recently announced the launch of its new high-performance coating, Forte Urethanized Acrylic. Designed for both vertical and horizontal surfaces, the product can be used by both contractors and homeowners to coat a wide range of interior and exterior surfaces. "Trades is incredibly excited about the versatility that Forte(TM) Urethanized Acrylic offers; this product reflects About googler.
Citi cuts SHW target to $385, flags oil-driven raw material pressure. Published on April 7, 2026 at 3:44 pm by vardah gill in news. The Sherwin-Williams Company (NYSE:SHW) is included among the 15 Best Consistent Dividend Stocks to Buy Right Now. On April 1, Citi lowered its price recommendation on The Sherwin-Williams Company (NYSE:SHW) to $385 from $410. It reiterated a Buy rating on the shares. The firm said a spike in oil prices, along with supply disruptions, has affected most key raw materials used in coatings. Earlier, on March 19, RBC Capital also lowered its price goal on SHW to $376 from $390 and maintained an Outperform rating. The analyst noted that the company's end markets still appear choppy. If the Iran conflict stretches beyond 8 to 12 weeks, it could weigh on Q2 margins, the analyst said in a research note. RBC also said the company's capital allocation approach, with a focus on buybacks, remains unchanged. The Sherwin-Williams Company (NYSE:SHW) manufactures, develops, distributes, and sells paint, coatings, and related products. It serves professional, industrial, commercial, and retail customers, mainly across North and South America, with additional operations in the Caribbean, Europe, Asia, and Australia. While we acknowledge the risk and potential of SHW as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and doing so within a shorter time frame. If you are looking for an AI stock that is more promising than SHW and that has 10,000% upside potential, check out our report about this cheapest AI stock.
Standalone paint store planned for Windsor. WINDSOR - A nationwide paint store is planning a standalone store in east Windsor. Plans for a Sherwin Williams Retail Store have been filed with the Town of Windsor to build the first commercial business in the Greenspire subdivision at the northwest corner of Colorado Highway 392 and Hollister Lake... This content has been intentionally hidden. You must log in or purchase a subscription to view the rest of this content. Start your subscription to BizWest, The Business Journal of the Boulder Valley and Northern Colorado, TODAY!
Sherwin-Williams manufacturing plant expanding in BG. Published 6:00 am Tuesday, March 31, 2026 Sherwin-Williams last month announced completion of a new building at its Bowling Green manufacturing site with plans to increase production by 60% as it adds 16 employees to its 100-member staff. The 347 Central Ave. location is one of Sherwin-Williams' main plants for manufacturing coil coatings, large rolls of metal that unwind while applying protective coating and paint to metal roofing, siding, garage doors and other surfaces. The company, which completed the project in February, anticipates the additional processing vessels and automated technology that - with the new, production operator positions - will increase production capacity by 60%. It's also one of multiple companies over the last year that has expanded manufacturing in Bowling Green. Other recent developments include the March announcement of manufacturer Stupp Bridge's expansion and the December announcement that AKFA Aluminum Solutions plans to bring 331 jobs to the Kentucky Transpark. Sherwin-Williams is expanding here due to the existing location being strategic as well as growing demand for coil coating, Plant Manager Ka'Ron Alexander said. Coatings made at the plant are distributed from an on-site warehouse directly to customers globally, he added. "It helps strengthen job security in Bowling Green, for our current employees and in terms of adding additional jobs in the Bowling Green community," Alexander said. "It sounds like the city of Bowling Green is here to grow, and Sherwin-Williams is here to be a staple of growth for the long term." Sherwin-Williams Vice President of Sales Drew Waldroup added in a statement that the 32-year-old plant had operated at near full utilization. The increased capacity and automation due to the expansion will increase flexibility, reduce possible delays and strengthen continuity in the supply chain, he stated; advanced automated systems will replace manual processes and improve precision, consistency and safety, he added. Polls. "We value our partnership with the region and are proud to contribute to local economic growth through expanded operations and long-term job opportunities," Waldroup added in the statement. "This facility represents our ongoing dedication to supporting the area's development and building a strong future together."