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Mercier Consultancy Group

French Speaking Financial Customer Experts - French

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€15k - €18k

About the Job

Requirements

  • Native or fluent French, spoken and written.
  • A valid EU passport is mandatory.
  • A proven background or strong interest in the finance or banking industry.
  • Digital literacy and the ability to work in a remote professional environment.
  • The ability to explain complex financial concepts clearly.
  • A proactive approach to problem-solving and commitment to professional excellence.

Responsibilities

  • Provide financial support and guidance to clients regarding their accounts and transactional inquiries.
  • Ensure compliance with international financial regulations and internal corporate policies while handling sensitive data.
  • Resolve complex financial queries through professional communication channels.
  • Maintain accurate records of financial interactions in the customer relationship management (CRM) system to ensure service continuity.
  • Collaborate with internal finance teams to troubleshoot discrepancies and improve the customer experience.
  • Stay updated on financial products and market trends to assist French-speaking users.
  • Contribute to the continuous improvement of financial operational workflows and service quality standards.

About the Company

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