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PGTEK

DevOps Storage Engineer

Site Reliability EngineeringConfirmed live in the last 24 hours
Full-timeChantilly, VA, USA$165k - $240k

About the Job

Requirements

  • Experience in network engineering, infrastructure operations, systems administration, or Tier II technical support.
  • Strong understanding of enterprise infrastructure and network fundamentals.
  • Experience troubleshooting infrastructure incidents in operational environments.
  • Familiarity with routing, switching, network connectivity, and infrastructure performance.
  • Ability to diagnose technical issues and coordinate effective resolution.
  • Understanding of infrastructure reliability, resiliency, and service availability requirements.
  • Experience supporting enterprise storage, systems infrastructure, or related platform technologies.
  • Understanding of storage infrastructure operations, configuration, and troubleshooting.
  • Ability to troubleshoot infrastructure issues involving storage, systems, and network dependencies.
  • Experience supporting maintenance, upgrades, and infrastructure changes.
  • Ability to work hands-on with enterprise infrastructure in a secure operational environment.
  • Experience developing or maintaining automation workflows for infrastructure operations.
  • Familiarity with Python, Ansible, or comparable automation tools.
  • Understanding of configuration management and repeatable operational processes.
  • Ability to identify opportunities to improve efficiency through automation.
  • Experience supporting infrastructure configuration, maintenance, or deployment workflows.
  • Experience monitoring infrastructure performance and operational health.
  • Ability to troubleshoot and resolve incidents in production or operational environments.
  • Familiarity with alerts, logs, performance metrics, and incident escalation procedures.
  • Understanding of change control, maintenance windows, and operational documentation.
  • Ability to identify recurring issues and recommend corrective actions.
  • Ability to work effectively with engineering, operations, security, and field teams.
  • Experience providing technical guidance, mentoring, or supporting team development.
  • Ability to contribute to technical decisions, standards, and operational best practices.
  • Ability to manage competing priorities in a fast-paced technical environment.
  • Active TS/SCI clearance and ability to maintain program access.
  • Ability to work onsite five days per week in Chantilly, Virginia.
  • Ability to work hands-on in a secure environment.
  • Ability to support infrastructure maintenance, incident response, and operational requirements.
  • Ability to lift and carry up to 50 pounds.

Responsibilities

  • Support the operation, maintenance, and sustainment of enterprise infrastructure.
  • Monitor infrastructure health, performance, availability, and operational status.
  • Troubleshoot and resolve infrastructure incidents, service interruptions, and performance issues.
  • Support infrastructure configuration, maintenance, upgrades, and approved engineering changes.
  • Execute planned maintenance activities in accordance with established change control procedures.
  • Identify infrastructure risks, recurring operational issues, and opportunities for improvement.
  • Support reliability, resiliency, scalability, and service availability objectives.
  • Coordinate with engineering and operations teams to maintain stable and secure infrastructure environments.
  • Support enterprise storage infrastructure and associated platform services.
  • Troubleshoot storage-related incidents, performance issues, and infrastructure connectivity problems.
  • Assist with storage configuration, maintenance, provisioning, and operational support activities.
  • Coordinate with systems, network, and storage engineering teams to resolve infrastructure dependencies.
  • Support infrastructure changes, upgrades, and technology refresh activities.
  • Maintain documentation related to storage configurations, operational procedures, and infrastructure changes.
  • Help identify recurring storage and infrastructure issues and recommend corrective actions.
  • Develop, implement, and maintain automation workflows that improve operational efficiency and consistency.
  • Use Python, Ansible, and other automation tools to streamline recurring infrastructure tasks.
  • Automate configuration changes, operational procedures, and infrastructure maintenance workflows.
  • Identify opportunities to reduce manual effort, improve repeatability, and minimize configuration errors.
  • Support automation initiatives that improve infrastructure deployment, monitoring, and sustainment.
  • Develop sustainable automation solutions aligned with established engineering standards.
  • Collaborate with engineering teams to integrate automation into infrastructure operations.
  • Monitor infrastructure alerts, logs, performance metrics, and operational trends.
  • Investigate and resolve incidents affecting infrastructure reliability and service availability.
  • Perform root cause analysis to identify recurring problems and prevent future incidents.
  • Support incident response activities and coordinate technical escalation when required.
  • Analyze infrastructure performance and recommend corrective actions.
  • Communicate incident status, technical findings, and resolution plans to relevant stakeholders.
  • Support operational readiness through proactive monitoring and troubleshooting.
  • Execute approved infrastructure changes, upgrades, configuration updates, and maintenance activities.
  • Follow established change control processes, operational procedures, and security requirements.
  • Support maintenance windows and coordinate implementation activities with engineering and operations teams.
  • Validate infrastructure functionality following changes and maintenance activities.
  • Document implementation steps, configuration changes, and operational outcomes.
  • Identify risks and dependencies associated with planned infrastructure changes.
  • Support change implementation while minimizing disruption to mission-critical services.
  • Provide technical guidance and support to Tier II engineers and infrastructure operations personnel.
  • Mentor team members and support the development of technical troubleshooting and operational skills.
  • Establish and maintain operational standards, procedures, and best practices.
  • Participate in infrastructure design discussions and engineering decisions.
  • Collaborate with network, systems, storage, security, and field engineering teams.
  • Support technical planning, implementation strategies, and infrastructure improvement initiatives.
  • Provide technical recommendations to engineering leadership and program stakeholders.
  • Help ensure operational practices align with infrastructure architecture, security requirements, and program objectives.
  • Develop and maintain technical documentation, infrastructure diagrams, operational procedures, and troubleshooting guides.
  • Document infrastructure changes, incident resolutions, and maintenance activities.
  • Prepare operational status reports and technical updates for relevant stakeholders.
  • Communicate infrastructure risks, performance issues, and engineering recommendations.
  • Coordinate with engineering, security, field, and operations teams during implementation and incident response.
  • Maintain accurate documentation supporting infrastructure reliability and operational continuity.

Desired Qualifications

  • Experience with Python, Ansible, or other infrastructure automation frameworks.
  • Familiarity with automated configuration management and infrastructure provisioning.
  • Experience developing reusable automation workflows.
  • Understanding of infrastructure automation standards and operational best practices.
  • Cisco or comparable networking certifications.
  • Experience supporting enterprise routing, switching, and network infrastructure.
  • Familiarity with firewalls, load balancers, and network security concepts.
  • Understanding of secure infrastructure connectivity and network operations.
  • Experience supporting maintenance windows and scheduled infrastructure changes.
  • Familiarity with after-hours support and incident response rotations.
  • Experience supporting production infrastructure with established service response expectations.
  • Ability to coordinate incident resolution across multiple engineering teams.
  • Experience supporting government customers, federal programs, or classified networks.
  • Familiarity with secure infrastructure operations and program-specific security requirements.
  • Experience working in environments requiring strict change control, documentation, and operational discipline.

About the Company

PGTEK

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