Rush Enterprises

Integrated commercial vehicle retailer and services

Service Advisor Leasing

Service Advising & EstimatingConfirmed live in the last 24 hours

Full-timeMississauga, ON, CanadaIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
A valid Class G driver's license is required; a Class AZ or DZ driver's license is an asset.
Competency in customer service, administrative skills, team building, and proficiency with software and computers is required.
A criminal record check is required.
A driver's abstract is required.

Responsibilities

Ensure compliance with Occupational Health and Safety Act regulations and the company's Health and Safety Policy.
Perform a morning yard check to identify all lease and rental units in the yard.
Move lease and rental units to the proper parking spots in the yard.
Answer telephone calls to the Leasing and Rental Service Department.
Greet customers promptly and courteously, obtain the vehicle and customer information needed for repairs or services, contact customers, and invoice for charge backs.
Provide customers with complete and accurate written cost estimates and establish the time required to complete work.
Perform walk-arounds with customers when checking in and checking out rental units.
Communicate customer issues or disputes, including charge backs, to the Manager.
Schedule service appointments for repairs, warranty recalls, and regular preventative maintenance.
Create purchase orders for outside repairs and customer charge backs, provide the purchase orders to vendors, enter correct costing and accounts to charge, and update the accounting system when required for accrual purposes, such as a change in cost.

Desired Qualifications

Two years of experience in an automotive repair facility or related industry experience is preferred.
College or post-secondary education is preferred.
SAP experience is an asset.
Strong interpersonal skills and customer focus.
Excellent written and verbal communication skills.

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 22 locations in Ontario and almost 800 employees and growing, we are looking for top talent to join our team.

Reporting to the Service Manager in our lease and rental Service department, the Service Advisor is responsible for scheduling service repair work and regular maintenance for this location's lease and rental fleet and following the progress of repairs/maintenance throughout the shift.

Responsibilities

Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
Performs yard check every morning to identify all Lease and Rental units in the yard.
Moves Lease and Rental units to proper parking spots in the yard.
Answers telephone calls made to the Leasing and Rental Service Department.
Greets customers in a timely, friendly manner and obtains all specific vehicle/customer information required for proper repairs/services, contacting customer and invoicing (for charge backs).
Provides customers with complete and accurate written cost estimates, establishes time required to complete work.
Performs walk around with customers to Check-In and Check-out Rental units.
Communicates any customer issues or disputes (i.e. customer charge backs) to the Manager.
Schedules service appointments; repairs, warranty recalls, regular preventative maintenance.
Creates purchase orders (PO) for outside repairs and customer charge backs and supplies PO to vendor. Enters correct costing, account to charge and updates accounting system when required for accrual purposes (i.e. change in cost).

Basic Requirements

High School Diploma or equivalent. College or post-secondary education is preferred.
Two years experience in an automotive repair facility or related industry experience preferred.
Valid Class “G” Driver’s license. Class "AZ" or "DZ" Driver's license is an asset.
Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.
SAP Experience is an asset.
Strong interpersonal skills and customer focus.
Excellent written and verbal communication skills.
Criminal Record Check.
Driver’s Abstract

We offer the following Benefit

Competitive wages
Comprehensive Group Insurance Benefit Plan including employer paid Medical, Vision and Dental plans.
Retirement Savings Plan
Disability Insurance
Employee Assistance Program
Career education training
Incentive Bonus
Excellent growth potential
Family oriented team environment

***We wish to thank all applicants for their interest in a career with Rush Truck Centres of Canada. Please be advised that only those selected for an interview will be contacted.

Minimum Pay Rate

CAD $24.00/Hr.
Maximum Pay Rate

CAD $30.00/Hr.

About the Company

Rush Enterprises

Integrated commercial vehicle retailer and services

Rush Enterprises runs a large network of Rush Truck Centers that act as one-stop shops for commercial vehicle customers. It sells new and used trucks, provides aftermarket parts, and offers service and repair, as well as financing, leasing, and rental options. Its customers include owner-operators, regional and national fleets, and government agencies, and it earns revenue from vehicle sales, parts and service, and financing. The company differentiates itself through its extensive dealer network and by offering a full range of related services in one place, making it easier for customers to manage their vehicle needs. Rush Enterprises’ goal is to be the main provider of commercial vehicle solutions by growing its network, services, and financing options to serve more customers in the expanding commercial vehicle market.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: New Braunfels, TX
Founded: 1965

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