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Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Benefits Support Management Manager

Business OperationsConfirmed live in the last 24 hours
Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

  • A postgraduate qualification in any discipline is required.
  • A degree from a recognized university is required.
  • At least six years of experience in the ITES sector is required.
  • At least five years of experience in a managerial role is required.
  • Experience managing a span of more than 30 people is required.
  • Relevant healthcare experience is required.
  • Prior work experience in the UK Insurance domain is required.
  • Onsite transition experience is required.

Responsibilities

  • Drive and achieve productivity enhancements.
  • Own weekly and monthly management reports and highlight relevant gaps or concerns.
  • Oversee migration and stabilization of new processes.
  • Periodically review process and regulatory requirements and ensure compliance.
  • Review full-time equivalent requirements, shift plans, and capacity planning.
  • Initiate, execute, and facilitate process improvement initiatives and projects.
  • Integrate domain knowledge and business understanding to create superior solutions for the client.
  • Clear at least one certification each year.
  • Conduct regular meetings with team leaders and resolve concerns.
  • Conduct skip-level meetings with team members and resolve escalations.
  • Own rewards and recognition schemes for assigned processes and teams.
  • Oversee learning and development training for self and team leaders.
  • Oversee staff domain certifications.
  • Ensure all staff, including team leads and associates, complete process certifications within predefined timelines.
  • Liaise with the recruitment team to recruit new team members.
  • Identify and facilitate movements within the division for team leads.
  • Drive on-time, accurate, and quality service delivery within agreed service-level agreements for assigned processes.
  • Manage client relationships and escalations.
  • Explore opportunities to move processes to the GSC satellite office.
  • Participate in special projects and organization-wide initiatives.

Desired Qualifications

  • Related industry certifications are preferred.

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size
10,001+
Company stage
IPO
Headquarters
Itasca, IL
Founded
1927

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