Technology Operations Analyst - Cybersecurity

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The opportunity

EY Managed Services helps organizations run, optimize, and continuously improve their critical business operations. We take ownership of ongoing processes and applications, using data, technology, and industry expertise to deliver consistent performance, operational efficiency, and measurable outcomes—allowing our clients to focus on strategic priorities.

We are hiring a Technology Operations Analyst to join our Cyber Managed Services team, responsible for supporting and maintaining business-critical applications for our clients. In this operational role, you will provide day-to-day application support, manage incident and service request queues, perform root cause analysis, and drive continuous service improvement in a multi-client environment. 

Your key responsibilities:

• Monitor, investigate, and respond to security alerts and incidents using Microsoft Sentinel and Microsoft Defender.

• Conduct threat hunting, incident analysis, and root cause investigations using security telemetry and log data.

• Support detection engineering activities, including alert tuning, use case development, and false-positive reduction.

• Assist with incident containment, recovery, and continuous improvement of security operations processes.

• Collaborate with clients and internal teams to communicate findings and support MDR operations.

• Contribute to playbooks, knowledge sharing, operational excellence, and compliance with regulatory requirements.

Skills and attributes for success

• Proven SOC experience with hands-on expertise in Microsoft Sentinel, Defender, KQL, threat detection, and incident response.

• Strong investigative, communication, and multitasking skills;

To qualify for the role you must have

• Bachelor’s degree in Cybersecurity, IT, Computer Science, or a related field.

• 1-2+ years of cybersecurity operations, incident response, or SOC experience.

• We currently have opportunities in our Dieppe office for full-time evening, overnight and weekend work.

• Candidates must be eligible to obtain and maintain a Government of Canada Reliability Status (Reliability Clearance) as a condition of employment.

Ideally, you’ll also have

• Advanced programming or scripting language certifications (e.g., Python, or PowerShell).

• Microsoft security certifications (Azure Security Engineer, Sentinel) preferred.

• CISSP, GCIA, GCED, or similar certifications are an asset.

• Managed services experience preferred.

What we offer

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.