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Catch22

Not-for-profit public service delivery and support

Keyworker

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeNorwich, UK£26.6k - £29.1k /yrIn-person

About the Job

Requirements

  • A relevant professional qualification (NVQ Level 2) in working with young people, such as teaching, youth and community work, social work, counselling, or mentoring.
  • Level 2 English and Maths.
  • Willingness to complete a Teaching Assistant Apprenticeship Level 5 within a selected area of expertise.
  • A full driving licence and access to a car.
  • Willingness to work in settings including school, college, court, police station, and young offenders’ institutions, with occasional evening and residential trips.
  • Willingness to undergo child protection screening appropriate to the post, including an enhanced DBS check.

Responsibilities

  • Manage, support, and develop a group of young people and their families by building trusting relationships through individual sessions, group work, family visits, reading and writing interventions, and targeted support groups.
  • Oversee a holistic, person-centred journey for each young person from entry to exit, bridging academic, behavioural, and therapeutic needs while preparing them for post-16.
  • Develop individual pupil support plans bringing together internal, external, and multi-agency professionals to support development, attainment, and progression.
  • Work with Assistant Head Teachers and Pastoral Leads to develop a caseload, assess learners’ educational, emotional, and behavioural needs, and tailor advocacy and support programmes.
  • Work with colleagues to design, implement, and review pupil support plans based on assessed needs, including attendance, attainment, predicted grades, and agreed monitoring of soft and hard outcomes.
  • Drive attendance across the caseload through daily attendance calls, attendance meetings as needed, and attendance interventions agreed with the Attendance Support Officer and Pastoral Manager.
  • Work with teaching staff to ensure continuity of educational and social learning delivery.
  • Organise and deliver one-to-one and small-group targeted support, advice, guidance, practical help, and mentoring according to learners’ needs and context.
  • Regularly risk-assess young people in the caseload for vulnerability and risk of harm to themselves or others, including attendance risks.
  • Track pastoral progress in attainment, classroom behaviour, and risk of exclusion to inform intervention development and review.
  • Under the guidance of the Pastoral Site Lead or Assistant Headteacher, liaise with and refer to other agencies when necessary.
  • Participate in multidisciplinary teams and meetings, including PEPs, planning and review meetings, and core groups.
  • Keep pupil support plans regularly updated to reflect daily support needs.
  • Record safeguarding concerns accurately and on the same day in line with safeguarding policy.
  • Manage behaviour in school effectively and promptly in line with the behaviour policy.
  • Keep accurate records for case conferences and professional meetings.
  • Record each contact or work session with young people in the agreed database, keep the data management system up to date, and produce reports for case reviews and evaluations as requested.
  • Manage and organise learning and pastoral resources, including digital technologies, efficiently and effectively.
  • Ensure resources are risk assessed and suitable for pupils with emotional and behavioural difficulties.
  • Contribute to an inclusive culture that recognises and embraces difference, and carry out responsibilities in accordance with the Equality and Diversity Policy.
  • Promote and demonstrate anti-discriminatory practice.
  • Follow safe systems of work, report incidents in line with health and safety policy, take reasonable care of personal health, safety, and wellbeing, and support the wellbeing of others.
  • Reflect Catch22’s vision, mission, aims, and values, and model its behaviours.
  • Follow the school’s code of conduct, safeguarding, and behaviour policies.
  • Complete mandatory training in line with Catch22 policies and procedures.
  • Improve pupils’ attitude, engagement, attendance, and behaviour; enable academic, pastoral, and personal progress; provide progress reports to management; help ensure pupils feel safe; plan morning and afternoon expectations for lessons; and participate in supervision and communicate development or CPD needs.

About the Company

Catch22

Not-for-profit public service delivery and support

Catch22 is a not-for-profit social business that designs and delivers public services to build resilience and aspiration in people and communities. Its teams work in prisons, alternative provision schools, colleges, and community settings, helping more than 160,000 people each year. The way it operates is by delivering programs and services directly in these settings to support individuals' skills, well-being, and opportunities. What sets Catch22 apart is its long history (over 200 years) and its mission-focused approach as a social business that reinvests profits to achieve social outcomes, operating across multiple public-sector touchpoints rather than selling a single product. The goal is to improve lives by providing practical, scalable services that help people overcome barriers and raise their aspirations.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
1982

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