Delivery Manager

Job Description

This leadership position requires experience in project, product management in addition to full life cycle systems development and implementation. Candidates must have the ability to effectively manage customer expectations and communicate effectively with sales, development teams and corporate management. Excellent verbal and written communication of technical issues is critical. This position’s responsibilities also include:

Key Responsibilities:

● Program Management: Drive end-to-end execution of large-scale IT programs, ensuring timely delivery, quality, and alignment with business objectives.

● Project Management: Oversee multiple IT projects, defining scope, timelines, resource allocation, and risk management.

● People Management: Lead, mentor, and manage cross-functional teams, fostering a collaborative and high-performance culture.

● Strategy Development: Contribute to business strategy by analyzing market trends, identifying opportunities, and aligning product and program goals with company objectives.

● Technical Leadership: Work closely with technical architects, engineers, and developers to understand and implement solutions effectively.

● Stakeholder Communication: Engage with internal and external stakeholders, including clients, vendors, and leadership teams, ensuring clear and transparent communication.

● Process Improvement: Identify and implement best practices to optimize program and project execution.

● Budget & Resource Management: Monitor and manage project budgets, ensuring cost-effectiveness and resource efficiency.

● Risk & Compliance: Anticipate, mitigate, and manage risks while ensuring compliance with industry standards and company policies.

Qualifications & Experience:

· 15+ years of experience in Program Management, Project Management, People Management, Product Management, and Strategy Development in an IT services environment.

· Strong technical expertise with experience in cloud computing, software development, e-Commerce, and enterprise solutions.

· Proven track record of managing large-scale projects, cross-functional teams, and product strategy.

· Expertise in Agile and Scrum methodologies with relevant certifications (PMP, SAFe, CSM, etc.).

· Experience working with global teams and stakeholders in a fast-paced environment.

· Excellent problem-solving, analytical, and decision-making skills.

· Strong communication and leadership abilities to influence and drive change.

 Experience working with Retail customer