speakit

Digital dictation and speech recognition solutions

Dutch Customer Support Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeRemote in Greece

About the Job

Requirements

Native-level or fluent Dutch and strong English communication skills are required.
Strong verbal communication skills, including active listening and clearly articulating solutions, are required.
Strong written communication skills, proper grammar, and attention to detail are required.
Ability to multitask across multiple systems and screens and adapt quickly to new software is required.
A customer-focused approach with empathy, patience, and professionalism is required.
Availability to work flexible shifts is required.

Responsibilities

Communicate with customers by phone, email, and chat before, during, and after transactions.
Provide accurate information and solutions regarding accounts, payments, and related services.
Build rapport with customers, actively listen to concerns, and promptly resolve issues.
Accurately update customer data in the system and responsibly handle confidential information.
Multitask across systems and adapt to new tools and technologies as needed.
Handle customer complaints with empathy and escalate cases when appropriate.
Identify common issues and suggest process enhancements to support continuous improvement.

Desired Qualifications

Previous experience in customer service, a call center, or the financial sector is highly desirable.

Dutch Customer Support Specialist for PayPal Project

speakit · Greece (Remote) · Full-time · Posted 2025-09-09

Workplace: remote

Department: Dutch

Description

On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist to join the PayPal project. In this role, you will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects PayPal’s trusted brand.

Key Responsibilities

Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
Provide accurate information and solutions regarding accounts, payments and related services
Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
Accurately update customer data in the system while handling confidential information responsibly
Multitask across systems and adapt to new tools and technologies as needed
Handle customer complaints with empathy and escalate cases when appropriate

Contribute to continuous improvement by identifying common issues and suggesting process enhancements

Requirements

Native-level or fluent Dutch, with strong English communication skills
Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions
Strong written communication skills with proper grammar and attention to detail
Ability to multitask, manage multiple systems and screens, and adapt to new software quickly
Customer-focused mindset with empathy, patience and professionalism
Previous experience in customer service, a call center, or the financial sector is highly desirable
Availability to work flexible shifts

Benefits

1,500 euros gross per month & 14 salaries per year.
Monthly performance bonus.
Relocation support for candidates moving to Greece.
Work remotely all over Greece.
Ongoing training and development opportunities.
A diverse and inclusive work environment supporting one of the world’s most recognized fintech brands.

Apply

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About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: United Kingdom
Founded: 1990

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