Burlington Stores

Off-price retailer selling excess inventory

WMS Support Analyst

Enterprise ApplicationsUpdated on Nov 5

Full-timeSavannah, GA, USA$65k - $80k

About the Job

Requirements

A BA/BS is preferred, or 5+ years of experience may substitute for a degree, with a progressive track record in a distribution, logistics, or manufacturing environment.
At least 3 years of experience supporting Manhattan Associates Warehouse Management for Open Systems (WMOS).
At least 5 years of experience in a high-volume retail distribution environment.
Strong knowledge of WMOS and related warehouse management system functionality, including configuration, troubleshooting, and process optimization.
Strong research, analytical, and problem-solving skills, with the ability to work independently on all phases of business process design and analysis.
Experience working in a fast-paced, dynamic environment with shifting priorities.
Solid understanding of supply chain business processes, including inbound, outbound, and distribution center activities, and how they interrelate.
Ability to collaborate across departments, shifts, and distribution centers to elicit, document, and validate business requirements spanning multiple functional areas.
Working knowledge of SQL (Oracle) for data analysis and issue resolution.
Proficiency in Microsoft Excel, Word, and Outlook.
Ability to manage multiple tasks and competing priorities and respond quickly to urgent requests in a changing environment.
Demonstrated ability to contribute as a cross-functional team member and take initiative with minimal direction.

Responsibilities

Respond to ServiceNow incidents, add detailed notes, and address specific requests in a timely manner.
Partner with Operations to troubleshoot and optimize operational processes by understanding their connection to system activities.
Execute WMOS configuration changes across multiple distribution centers and servers and update the configuration log.
Monitor the Outlook inbox and use SQL to respond promptly to reported issues and data requests.
Provide warehouse management support during on-hours and off-hours as needed for East Coast and West Coast operations.
Monitor alerts and reports and work with Distribution Center Supply Chain teams to resolve known WMS gaps or issues.
Collaborate with Inventory Control, Distribution Center Operations, IT, Engineering, Allocations, and Buying teams to troubleshoot and resolve system and process challenges.
Partner with WMS System Analysts to develop effective solutions and ensure operational continuity.

Desired Qualifications

Strong written and verbal communication skills.
Strong critical-thinking and decision-making skills, follow-through, and attention to detail.

Position Overview

The WMS Support Analyst will provide on-site support to Supply Chain and Corporate users of the Manhattan Associates WMOS (Warehouse Management Open Systems) application software at the Savannah Distribution Center, while also providing remote support to additional DCs as needed. This role serves as a key resource in identifying, analyzing, and resolving issues that impact the flow of merchandise to stores.

The analyst will collaborate closely with Inventory Control, Distribution Center Operations, IT, Engineering, Allocations, and Buying teams to troubleshoot and resolve system and process challenges. This individual will work in partnership with WMS System Analysts to drive effective solutions and ensure operational continuity.

A Day in the Life

Respond to Service Now incidents, ensuring detailed notes are added and specific requests are addressed within a timely manner

Partner with Operations to trouble shoot and optimize operational processes by understanding their connection to system activities

Execute configuration changes in WMOS in multiple DC’s operating on multiple servers, updating configuration log

Monitor Outlook inbox, respond quickly to reported issues and data requests using SQL

Provide on and off hours of warehouse management support as necessary for both East and West Coast operations

Monitor alerts and reports, work with DC Supply Chain to resolve known WMS gaps or issues

#LI-MJS

You'll Come With

Education and Qualifications:

BA/BS preferred or 5+ experience in lieu of degree with a progressive track record in distribution, logistics and/or manufacturing environment

Experience:

3+ years of experience supporting Manhattan Associates Warehouse Management for Open Systems (WMOS)
5+ years of experience in a high-volume retail distribution environment

Skills and Abilities:

Strong knowledge of WMOS and related warehouse management system functionality, with the ability to support configuration, trouble shooting, and process optimization
Strong research, analytical, and problem-solving skills with the ability to work independently at a high level on all phases of business process design and analysis
Experience working in a fast-paced, dynamic environment with shifting priorities
Solid understanding of supply chain business processes, including Inbound, Outbound, and all DC activities, and how they interrelate
Ability to collaborate across departments, shifts, and distribution centers to elicit, document, and validate business requirements spanning multiple functional areas
Strong communication skills, both written and verbal
Working knowledge of SQL (Oracle) for data analysis and issue resolution
Proficiency in Microsoft Excel, Word, and Outlook
Strong critical thinking, decision-making, and follow-through skills with excellent attention to detail
Ability to multi-task, manage competing priorities, and respond quickly to urgent requests in a constantly changing environment
Demonstrated success as a cross-functional team member who can take initiative with minimal direction

Come join our team. You’re going to like it here!

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $65,000.00 - $80,000.00

About the Company

Burlington Stores

Off-price retailer selling excess inventory

Burlington Stores buys excess inventory from manufacturers and other retailers and resells it in its physical stores and online at discounted prices for brand-name clothing, home decor, and more. Customers access a wide assortment of recognizable brands at reduced prices, with options like gift cards and a loyalty program. It differentiates itself by offering a large off-price selection across categories and a strong emphasis on corporate social responsibility, diversity, and community initiatives. Its goal is to provide meaningful savings while maintaining quality and value and to grow its reach through both stores and online channels.

Company size: 10,001+
Company stage: IPO
Headquarters: Greensboro, NC
Founded: 1923

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