Full-Time

Loan Processor

CrossCountry Mortgage

CrossCountry Mortgage

5,001-10,000 employees

Originates and services home loans nationwide

No salary listed

Lacey, WA, USA

In Person

Category
Finance & Banking (1)
Required Skills
Microsoft Office
Microsoft Windows
Data Analysis

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Requirements
  • A high school diploma or equivalent is required.
  • A minimum of 5 years of residential mortgage processing experience is required.
  • Experience with Encompass is required.
  • Working knowledge of the Real Estate Settlement Procedures Act regulations and general knowledge of mortgage and consumer lending regulations, including Regulation Z and Regulation B requirements, is preferred.
  • Knowledge of Desktop Underwriter, Loan Prospector, Microsoft Office, and Windows is required.
  • Strong math and analytical skills are required.
  • Strong communication skills are required.
  • Strong prioritization and time management skills are required.
Responsibilities
  • Provide quality customer service by obtaining documentation necessary to underwrite loans and ordering third-party documentation through communication with customers and Loan Officers.
  • Review and analyze borrowers' credit, employment, income, and assets according to the applicable loan program before submitting loans to underwriting.
  • Assemble complete loan packages in the proper order for underwriting.
  • Verify all required documentation in the loan file before underwriting.
  • Complete the required loan checklist.
  • Verify that applications are complete and accurate and identify potential underwriting issues.
  • Prepare loan approval summaries, Forms 1008 and 1003, and verify the accuracy of the information on those documents.
  • Communicate with Loan Originators, customers, and Underwriters to obtain initial and missing documentation required to qualify loans.
  • Review loans for compliance with mortgage-related regulations, including the Real Estate Settlement Procedures Act, Truth in Lending, Home Mortgage Disclosure Act, and Regulation B, and prepare required disclosures.
  • Communicate with companies to obtain property surveys, flood certificates, title commitments, and payoff information.
  • Verify vendor orders are complete, invoices are received, and documents are stored in the applicant's electronic file.
  • Manage the loan pipeline by completing and submitting reports within allotted turnaround times.
  • Assist with loan setup.
  • Document all communication related to loan applications in the conversation log.
  • Train and assist with supervision of new Loan Processors and other processing personnel.
  • Assist closing, secondary marketing, and loan servicing teams in obtaining and clearing outstanding suspense items from mortgage investors.
  • Work varying hours and overtime when needed.
CrossCountry Mortgage

CrossCountry Mortgage

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CrossCountry Mortgage provides home loan and mortgage refinancing solutions tailored to individuals, serving first-time homebuyers, current homeowners looking to refinance, and borrowers seeking renovation loans. It operates through an online platform and a nationwide network of loan originators across the United States, and it also services existing loans. The company earns revenue from interest on loans, origination fees, and related financial services. Its process combines online application with hands-on guidance from local loan originators, aiming for fast approvals and personalized service. Distinguishing factors include its wide geographic reach, a strong emphasis on customer education, and a direct, consultative approach through a network of loan professionals. The goal is to help more people achieve homeownership and financing goals by offering tailored loan options, clear information, and efficient processing.

Company Size

5,001-10,000

Company Stage

Debt Financing

Total Funding

$2.7B

Headquarters

Brecksville, Ohio

Founded

2003

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Simplify Jobs

Simplify's Take

What believers are saying

  • CrossCountry said September 2026 acquisition synergy expands servicing capacity and customer capabilities.
  • Raena Pinchuk and veteran Chicago hires signal CCM still attracts top-producing originators.
  • Early $845,000 conforming limits preserve more loans in conventional channels immediately.

What critics are saying

  • Guild Mortgage v. CrossCountry shows employee-raiding litigation can damage recruiting and expansion.
  • The Two Harbors integration adds RoundPoint complexity, and missteps can hit servicing economics by 2027.
  • $750 million senior notes due 2031 raise leverage while mortgage volume stays rate-sensitive.

What makes CrossCountry Mortgage unique

  • CrossCountry Mortgage completed Two Harbors on August 25, 2026, adding servicing scale.
  • CCM keeps loans in-house across 1,000-plus branches and all 50 states.
  • Its 120-plus products span conventional, jumbo, FHA, VA, rural, and home-equity loans.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Short-term Disability

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

7%

1 year growth

7%

2 year growth

7%
Boston Real Estate Investors Association
Sep 10th, 2026
CrossCountry Mortgage lifts internal conforming loan limit to $845K.

CrossCountry Mortgage lifts internal conforming loan limit to $845K. CrossCountry Mortgage (CCM) has raised its conforming loan limit to $845,000 through an "Early Bird" program announced Thursday, moving ahead of the Federal Housing Finance Agency (FHFA)'s official 2027 announcement and matching a similar move by Rocket Mortgage earlier in the day. Other competitors are expected to follow suit. In recent years, a handful of lenders have introduced higher limits ahead of the FHFA announcement to keep more business in conventional channels instead of pushing borrowers into jumbo loans, taking on the risk that FHFA's eventual number might differ. FHFA typically publishes its updated limits for the following year in late November. By setting its own higher limit before FHFA's formal update, CCM said it aims to give borrowers earlier access to larger conforming loan amounts and more purchasing power in a market still defined by elevated home prices. "The housing market doesn't wait for annual loan-limit updates, and neither should homebuyers," Brian Clark, director of product and pricing at CCM, said in a statement. CCM's cap is 1.47% above the current 2026 ceiling of $832,750 and applies to agency-eligible conventional loans. The $12,250 increase over the current limit can expand options for borrowers on the margin who are constrained by debt-to-income ratios or cash to close. It may also provide some pricing relief versus jumbo products, depending on the lender's rate sheets and overlays. Loans that exceed FHFA's official limit fall into the jumbo market, which is primarily dominated by banks. Rocket also rolled out an $845,000 internal conforming limit earlier in the day. The new limit applies to borrowers working directly with Rocket Mortgage as well as those working with broker partners throughRocket Pro, effective immediately. "This, in large part, has to do with Rocket's liquidity, our Fortress-like balance sheet, which allows us to do things like this that maybe other lenders wouldn't have the opportunity to do. So, we're not waiting until 2027,"Kyle Schoenmaker, Rocket Pro's senior vice president of sales, told HousingWire. The expected 2027 increase is smaller than the 3.25% jump in 2026's baseline limit. Because FHFA's annual changes track home price trends, the more modest move points to a softer housing market this year as mortgage rates hover around 7%.

HousingWire
Aug 24th, 2026
Phil Crescenzo teams with son to join CrossCountry Mortgage.

Phil Crescenzo teams with son to join CrossCountry Mortgage. South Carolina-based loan officer Phil Crescenzo Jr. is joining CrossCountry Mortgage (CCM) after a brief stint at NFM Lending. He'll be reuniting with his son, PJ Crescenzo III, to help run a division focused on the Southeast states. Crescenzo is bringing a team of about 10 people to CCM, where he'll focus on serving borrowers in South Carolina and Georgia, he told HousingWire. "CCM's platform is dominating everywhere and I have a chance to reunite with my son," Crescenzo said. "They have flexibility and different programs, different products mix." Since 2000, Crescenzo has worked for five companies, including two separate stints at Cardinal Financial and Nation One Mortgage Corp., as well as roles at American Pacific Mortgage, NFM Lending and now CCM. Greg Sher, managing director at NFM Lending, said Crescenzo's decision was tied to his desire to partner with his son. "While Phil was only here for a short time, he made a tremendous impact. We'll be rooting for them both to continue building on their family name, while making inroads in underserved communities across America." NFM Lending has been growing its own footprint. Inside Mortgage Finance reported that NFM was the 44th-largest U.S. mortgage lender in the first half of 2026, originating about $4 billion in volume, up 19% from 2025. Crescenzo and his son plan to leverage CCM's platform to expand access to credit, with a focus on underserved communities. According to InGenius data, Crescenzo Jr. closed 494 loans for $161.5 million in volume in 2025. Year to date in 2026, he has closed 116 loans for $37 million. Most of his career production been centered in South Carolina, while the bulk of his originations are Federal Housing Administration (FHA) and U.S. Department of Veterans Affairs (VA) loans, products that are often critical for first-time and lower-wealth borrowers. His son, PJ, originated about $72.4 million across 240 units last year at American Pacific Mortgage, with another 28 units for $11.8 million so far this year. About 48% of his loans are conventional and 39% are FHA. Crescenzo said he sees opportunity in builder and nonqualified mortgage (non-QM) niches, particularly for borrowers who need more flexible underwriting. He pointed to the importance of "creativity to close loans" and fast-moving teams in working through builder backlogs and complex scenarios. He also highlighted CCM's ability to retain servicing on a large share of loans as a competitive advantage for originators and borrowers. CCM, the fifth-largest U.S. mortgage lender in the first half of 2026, is set to close its acquisition of Two Harbors Investment Corp. this week after clearing all regulatory hurdles. The deal is expected to further increase CCM's servicing footprint and balance-sheet capacity.

PR Newswire
Aug 11th, 2026
CCM Announces Pricing of Upsized Offering of $750 Million of 7.750% Senior Notes Due 2031

/PRNewswire/ -- CrossCountry Mortgage, LLC ("CCM"), the nation's largest distributed-retail mortgage lender, announced today that its direct parent company,...

Warren County Post
Jul 2nd, 2026
Twenty new townhomes designed to fit historic downtown Lebanon are unveiled.

Twenty new townhomes designed to fit historic downtown Lebanon are unveiled. Image. LEBANON, OH - Justin Doyle Homes will open Lebanon Landing, a new 20-unit townhome community in historic downtown Lebanon, to public preview on Thursday, July 9, 2026, from 4:00 to 7:00 PM at 301 N Mechanic Street. The VIP Preview Event marks the first public look at the only new construction of its kind in Lebanon's historic district. Lebanon Landing was designed in close collaboration with architects to integrate visually with the surrounding historic district, where the Golden Lamb has operated continuously since 1803 and where preserved 19th-century facades line Broadway and Mechanic Street. The community features mixed brick facades, corbeled cornices, recessed brick panels, and varied facade colors across adjacent units - architectural details borrowed from the older buildings nearby. "From the first conversation with the architects, the objective was clear: build something that looks like it's been here a while. Lebanon's downtown has more than two centuries of history. We wanted to add to it, not interrupt it." explained Justin Doyle Homes Founder, Justin Doyle. The community comprises twenty townhomes across two- and three-bedroom floor plans, ranging from 1,745 to 2,223 square feet. Each unit features a dedicated first-floor home office, an open-plan second-floor living level with private deck, third-floor bedrooms, and an attached garage. Justin Doyle Homes has partnered with John and JT Bissman of Bissman Group KW Advisors as the listing agents for the community, and with CrossCountry Mortgage as the preferred lender for buyer financing. "What I'm hearing from interested buyers is that the location is what they've been waiting for - new construction that's actually walkable to the historic district, at finish levels you'd expect at this price point. The Preview Event is the first chance to see the finished units up close," noted John Bissman, Bissman Group KW Advisors. Pricing for Lebanon Landing starts in the upper $400,000s. Through CrossCountry Mortgage, qualified buyers can access a financing package that includes a 4.99% 30-year fixed rate with a 2-1 buy-down option, 3% down for first-time homebuyers (5% for all others), and unlimited future refinances with no closing costs. The property also carries a 50% building tax abatement transferable for ten years. Ahead of the Preview Event, two units have already gone under contract. Of the remaining inventory, five units are move-in ready, with six additional units arriving within 60 days. The final units will be released following the Preview Event. Event details: - Lebanon Landing VIP Preview Event - Thursday, July 9, 2026 · 4:00 - 7:00 PM - 301 N Mechanic Street, Lebanon, OH 45036 - Drinks and light bites will be served - The event is open to the public; advance RSVP is available at justindoylehomes.com/communities/lebanon-landing - Lebanon Mayor Mark Messer will be in attendance, joining Justin Doyle and members of the Justin Doyle Homes team. About Justin Doyle Homes Founded in 2009 by Justin Doyle, Justin Doyle Homes is a Cincinnati-area custom home builder operating across Greater Cincinnati, Northern Kentucky, and Dayton. The company specializes in custom homes ranging from $700,000 to $3 million and above, with active communities in Loveland (Oakridge Estates), Park Hills, Kentucky (Park Pointe), Oakley (Oakley Place), and Lebanon (Lebanon Landing). For more information, visit justindoylehomes.com. More news from franklin. * Patrol Urges Sober Driving During Upcoming Holiday Weekend Celebrate America's 250th Anniversary Responsibly With Sober Driving * Concert Lover, Save on tTckets! SPECIAL GUEST APPRECIATION TICKET PACKAGES

PR Newswire
Jun 10th, 2026
CrossCountry Mortgage adds veteran executives Dan Gjeldum and John Noldan to Chicago team

CrossCountry Mortgage, the US's number one retail mortgage lender for three consecutive years, has hired mortgage industry veterans Dan Gjeldum and John Noldan as Executive Vice Presidents of Mortgage Lending in Chicago. The pair bring over 50 years of combined experience to the company. Gjeldum has 29 years in the business, whilst Noldan has 25 years' experience. Both are recognised as top-performing originators in the industry. They will run their businesses independently whilst leveraging CrossCountry Mortgage's national platform to expand their market presence and recruit talent. CrossCountry Mortgage served over 131,000 families in 2025, financing one in every 33 homes sold nationwide in Q1 2026. The company operates over 1,000 branches across all 50 US states with more than 9,000 employees.