Implementation Engineer Level 2

Who We Are: 

Clearwave Corporation is an innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers. With 95% client retention, we understand that we’re stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.  

Who You Are

The Implementation Engineer Level II owns Clearwave's largest and most complex client implementations from contract signature through transition to Support. You pair deep technical skill with a genuine service mindset: you can lead a discovery session with a practice administrator in the morning and debug a data mapping in the afternoon. You model the technical standard and help shape how Clearwave implements at scale.

What You'll Do

Lead complex implementations

•    Partner on and eventually own end-to-end delivery of large and enterprise implementations, often multi-site or multi-specialty, from contract signature through go-live and transition to Support

•    Plan scope, timeline and resources, and actively manage risks, dependencies and escalations

•    Serve as the primary technical point of contact for your accounts' client project teams and their IT staff

Discover and design the solution

•    Lead discovery sessions to document each client's current scheduling, registration and eligibility verification workflows

•    Map current-state processes to the Clearwave platform and design the future-state solution

•    Define, document and secure client sign-off on business and technical requirements

•    Make sound build decisions and push back constructively when a request would create long-term risk for the client

Build, integrate and troubleshoot

•    Build and review complex configurations, SQL, data mappings and integration logic

•    Partner with client IT teams and PM System and EHR vendors on interfaces and data exchange

•    Own the testing strategy for your projects, including test plans, UAT and data validation, and lead go-live readiness

•    Act as the escalation point for difficult technical issues during implementation and hypercare

Partner with clients

•    Build trusted relationships with client stakeholders at every level, from front-desk leads to IT directors to executives

•    Communicate status, risks and trade-offs clearly to clients, Clearwave leadership and Customer Success

•    Own client satisfaction through implementation and hand off a stable, well-documented client to Support and Customer Success

Raise the bar for the team

•    Collaborate on configuration reviews, pairing, and onboarding

•    Drive improvements to our implementation methodology, tooling, templates and playbooks

•    Bring field insight to Product and Engineering to shape the roadmap and reduce future implementation effort

•    Maintain project deliverables and documentation that can be reused as intellectual capital

What You'll Bring

•    5+ years in a technical implementation, solutions engineering or integration role delivering enterprise software

•    Advanced SQL skills plus strong working knowledge of XML, JSON and HTML

•    Hands-on experience with APIs and data integrations

•    Established proficiency with Git or another source control tool

•    A track record of leading complex, multi-stakeholder implementations for large customers to an on-time go-live

•    Ability to turn ambiguous business workflows into clear requirements and a working technical design

•    Exceptional communication with both technical and non-technical audiences, including executives

•    Strong ownership, sound judgment and composure under pressure

Preferred

•    Healthcare technology experience, especially with PM Systems, EHRs or patient access workflows such as scheduling, registration and eligibility

•    Experience with HL7, FHIR or X12 270/271 eligibility transactions

•    Working knowledge of HIPAA and secure handling of protected health information

•    Scripting experience in JavaScript or a similar language

•    Project management training or certification such as PMP or Scrum

•    PCT, MT, CST time zones preferred

What We Offer

•    Competitive salary

•    Flexible Time Off, including 8 holidays

•    Paid Parental Leave

•    401(k) plan with matching employer contribution

•    Discretionary annual bonuses and merit raises

•    Hybrid work schedule (if Atlanta-based)

•    Comprehensive benefits package, including medical, dental and vision insurance

Clearwave does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability or any other protected class. We support workplace diversity.

The company is committed to providing reasonable accommodations to all employees and job seekers, including individuals with disabilities. Please call 678.738.1120 or email [email protected] to reach a representative to assist you with your reasonable accommodations request when searching or applying for a position at Clearwave Corporation.