Receptionist

Job Title: PT Receptionist

Location: Venice, CA

Reports to: Assistant General Manager

Hourly Rate: $22.00

Department: Operations

The Lighthouse, part of Whalar Group, is a first-ever creative campus and studio playground for the Creator Generation, offering Creators an I.R.L. platform to Learn, Make, and Belong. With Venice, CA already opened, and Brooklyn, NY opening in Fall 2025, and London/EMEA opening in 2026, the campuses are designed to empower and support career Creators and creative professionals, providing a dynamic environment explicitly tailored to their needs. Each campus features state-of-the-art, mixed-use content studios, and hosts impactful programming that empowers members to collaborate, learn, and grow their businesses within a thriving community. 

The Lighthouse expands opportunities and creative capabilities, offering Creators a dedicated space to co-create, connect, and lead the businesses shaping creative culture. Learn more: www.thelighthouse.com.

About the role:

Reception team members at The Lighthouse are friendly, organized, customer service professionals who are passionate about popular culture and the creative arts. This role plays an essential role in creating unparalleled experiences for our members.  The Reception Team will help build a positive professional environment while remaining committed to our brand ethos.  This role  is the first point of contact for all members and their guests. The ideal candidate will have excellent communication skills, a passion for customer service, self awareness, and the ability to multitask in a dynamic environment.

Here’s what you’ll do day-to-day:

• Greet and assist members and guests upon arrival, providing a warm and professional welcome.
• Impeccable understanding of campus operations to support in addressing inquiries and providing information about events and services
• Manage the day to day operations of the reception area, including check-ins, scheduling meeting rooms, and regular communication with Valet, Security, and campus leadership. 
• Assist with executing day of the event tasks, including setup and check-in for large scale brand partnership events.
• Become experts on navigating our CRM platform, Peoplevine.
• Collaborate with team members to enhance the member experience and address any issues or concerns.
• Spark connections and creativity between members through empathy, authenticity, and joy.
• Execute surprise and delight moments for our members and guests.
• Collaborate with leadership on projects and process improvements.

Here’s what we’re looking for:

• A minimum of 2 years experience in a hospitality or customer service role.
• Solid understanding, or willingness to learn, customer relationship management platforms and applications. 
• Excellent attendance and punctuality
• Strong problem-solving skills and the superpower of sparking connections.
• Excellent communication.
• Flexibility to work evenings and weekends
• A degree or certificate in the arts or media production or hospitality is a plus, but not required.

Physical Requirements:

• Ability to stand or remain in one area for extended periods of time. 
• Ability to lift supplies or products up to 20-25 lbs 
• Comfortable working in different environments, from a theater setting to more intimate podcast studios.

Our values:

At The Lighthouse, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The Lighthouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.