FinOps Principal

About North Cloud

The public cloud is rapidly evolving, with businesses investing over $200B annually in cloud technology. As AI accelerates demand for scalable infrastructure, cloud costs are soaring, and most teams still rely on spreadsheets to manage them.

At North, we're building the next-generation cloud, AI, and data spend management platform. We give companies real-time visibility, control, and automation over their digital asset finances, so they can grow efficiently without wasting time or money.

Backed by top-tier investors and trusted by global customers like Brave, The New York Public Library, and SumUp, we're assembling a world-class team to redefine how businesses manage cloud infrastructure.

About the role

The people who buy North have run FinOps practices themselves. They can tell within ten minutes whether the person across the table has done the same. We want that person on our side of the table, and we want them shaping what we build next.

This is a practitioner seat in our Customer Success team. It is not a sales role, and it is not a marketing role. You will work across hundreds of customer accounts and find where customers can get more value from North. You will also be the senior FinOps expert in our largest customer and prospect conversations.

You will report to our Head of Customer Success. You will work closely with Matt Biringer, our CEO and Founder, and with our Product team.

What you'll do

• Analyze spend and usage across North's customer base to find savings and expansion opportunities, such as new commitment vehicles and rightsizing opportunities
• Validate those opportunities with customers, and recommend what North should do about them to Customer Success, Product, and our CEO
• Find where customers do not act on the savings North already shows them, diagnose why, and work with Customer Success and Marketing to close the gap
• Join evaluations and strategic accounts as the senior technical authority on cloud cost, and explain where North is going and why
• Help the Customer Success team size commitments and answer difficult FinOps questions from customers
• Bring what customers like and do not like back to Product and Engineering, with evidence from the field
• Build the analyses, visualizations, and lightweight tools that let Customer Success, Product, and Engineering act on what you find
• Represent North publicly through writing and speaking where it supports this work

What we're looking for

• 5+ years running cloud FinOps, preferably as the head of a practice inside a company
• Ownership of cost outcomes rather than advisory involvement in them
• A hands-on ability to pull and analyze the data you need, and to find an unexpected pattern in it
• AI native: you use AI tools every day to pull data, run analyses, and build tools, and you check their output before you rely on it
• The judgment to tell theoretical savings from savings a customer can actually achieve
• Deep fluency in at least one of AWS, GCP, or Azure billing and commitment models, and a clear understanding of the gap between what the billing data says and what actually happened
• Experience designing tagging and allocation schemes that survive contact with engineering teams
• Credibility with both finance and engineering audiences, and the ability to move between them inside the same meeting
• Comfort operating in pre-sales without a quota, as the technical authority rather than the closer
• Willingness to disagree with a product decision and make the case directly
• Strong written communication skills

Nice to have

• FinOps Foundation certification or active involvement in the community
• A point of view on AI, GPU and inference spend
• Experience with SaaS spend and vendor billing models beyond the three major clouds
• Familiarity with FOCUS and the realities of normalizing billing data across providers
• Working knowledge of more than one cloud provider
• Experience at an early-stage company

Work Setup

Hybrid role based in New York City, with an office in Dumbo, Brooklyn.

Benefits

• Unlimited PTO
• 16-week fully paid parental leave (20 weeks at 50% for mothers)
• Company-wide breaks: last week of August & Dec 23–Jan 3
• The opportunity to participate in company benefits, including a Medical PPO Plan with the majority of the premium covered by North
• 30-day sabbatical every 4 years