Part-Time
Crisis Support Specialist
Posted on 8/20/2026
The Opportunity Alliance
201-500 employees
Nonprofit community action agency delivering integrated services
No salary listed
South Portland, ME, USA
Remote
Remote work is limited to Maine; a quiet, private workspace, reliable high-speed internet, and appropriate equipment are required.
Associate's
 Customer Experience & Support (1) |
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- An Associate’s degree in psychology, social services, education, or a related field is required.
- Ability to obtain MHRT-CSP certification within 30 days of hire, with training provided.
- Strong communication and active listening skills are required.
- Ability to remain calm and effective in high-stress situations is required.
- Comfort using technology while engaging in live conversations is required.
- Ability to pass required background and registry checks is required.
- Commitment to confidentiality and ethical standards is required.
- A quiet, private workspace, reliable high-speed internet, and appropriate equipment are required for remote work from Maine.
- Provide real-time crisis intervention via phone, chat, and messaging platforms.
- Build rapport by creating a safe, non-judgmental space for help seekers.
- Conduct safety assessments and evaluate risk levels.
- De-escalate crisis situations and develop stabilization plans.
- Connect individuals with community resources and referrals.
- Collaborate with supervisors and community partners to support care.
- Complete accurate and timely documentation for all interactions.
- Participate in training, supervision, and continuous learning.
- Experience in behavioral health, crisis work, call centers, or human services.
- Familiarity with crisis intervention practices and Diagnostic and Statistical Manual of Mental Disorders concepts.
The Opportunity Alliance is a non-profit community action agency serving Cumberland County, Maine, coordinating programs to help individuals and families build stable lives. It uses a wrap-around, holistic approach across four pillars—Behavioral Health & Wellness, Community Well-Being, Childcare & Early Childhood Education, and Poverty & Economic Mobility—with services like Maine Crisis Line/988, 211 Maine, residential treatment, homelessness prevention, heating assistance, Head Start, and WIC. It is funded by grants, public funding, and donations, and it uses data-driven, trauma-informed care to measure impact and ensure quality. Its goal is to reduce poverty, increase stability, and create economic mobility for people and communities, with statewide reach for some programs and deep local roots dating back to 1965.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
South Portland, Maine
Founded
1965
Get referred to The Opportunity Alliance
See people who can refer or advise you
Simplify's Take
What believers are saying
- The Office of Head Start awarded TOA $13.3 million through June 30, 2028.
- TOA's crisis infrastructure stays relevant as Maine expands 988 and community-based response.
- Partnerships like Hannaford and Lake Region High School's 2025 food closet broaden TOA's reach.
What critics are saying
- TOA settled federal and Maine claims on May 23, 2025 over drug-testing reimbursement.
- The Provider Labs case exposes compliance weakness across Medicaid billing and vendor oversight.
- A major federal grant expires June 30, 2028; Head Start funding loss would cripple operations.
What makes The Opportunity Alliance unique
- TOA runs Maine Crisis Line/988 statewide, answering 3,835 weekly calls in July 2026.
- It combines crisis, housing, Head Start, and WIC services under one Cumberland County agency.
- Joseph Everett has led TOA for over two decades, preserving deep local relationships.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
403(b) retirement with a generous agency match (all employees are eligible)
Tuition Reimbursement
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Paid Holidays
Paid Vacation
Family Planning Benefits
Fertility Treatment Support
Professional Development Budget
Conference Attendance Budget
Wellness Program
Mental Health Support
Stock Options
Company Equity
Phone/Internet Stipend
Home Office Stipend
401(k) Retirement Plan
401(k) Company Match
Education allowance
Adoption Assistance
Childcare Support
Elder Care Support
Relocation Assistance
Employee Referral Bonus
Life Insurance
Disability Insurance
Medical benefits
Dental and Vision insurance options