Customer Service Representative - Bilingual, Spanish/English

AMWINS Specialty Auto – Customer Service Representative (CSR)

Location: Plano, TX (Hybrid) with 2–3 days onsite in Plano, TX.
Line of Business: Non-Standard Personal Auto

AMWINS Specialty Auto is seeking a detail-oriented Customer Service Representative (CSR) to support non-standard personal auto insurance for Texas, Florida, and Oklahoma. This role is ideal for both entry-level candidates looking to begin a career in insurance and experienced professionals seeking to grow within a specialty auto environment. You’ll work closely with agents, insureds, underwriting, and internal teams in a fast-paced, collaborative setting.

What You’ll Do

• Service non-standard auto policies including endorsements, cancellations, and renewals
• Support agents and insureds with policy, coverage, and billing inquiries
• Ensure accuracy, documentation, and compliance with state regulations (TX, FL, OK)
• Collaborate with underwriting and producers to resolve issues efficiently

What We’re Looking For

• Customer service, administrative, or insurance experience (1–3 years preferred)
• Interest in or experience with personal auto or non-standard auto insurance
• Active Property & Casualty (P&C) license or willingness to obtain (training and support provided)
• Strong communication, organization, and multitasking skills
• Ability to work effectively in a high-volume setting call center
• Experience with Texas, Florida, or Oklahoma auto insurance a plus
• Required: Bilingual (English/Spanish)