Contract Support Associate

Job Description

About the role: In this role, you will provide exceptional customer service and comprehensive administrative support to both the client and the contract. Success in this position requires a strong understanding of the contract scope, as well as familiarity with internal and client procedures, processes, and systems. You will be responsible for operating these systems to established standards, serving as a subject matter expert to ensure accurate reporting, maintain data quality, and promote best practices and process improvements. Additionally, you will manage billing activities, including revenue and debt management, to support compliance with contractual requirements and performance objectives. This is a day-shift position and requires on-site presence at the Data Center facility in St. Francisville, Louisiana. What you’ll do: Build and review management reports, such as: profit and loss (P&L), work in progress (WIP), Debt, Open Purchase Orders (OPOs) & Invoice Pools. Coordinate the billing application, margin calculations, invoicing and client submission. Also, coordinate the raising of Purchase Orders (POs) for vendor submission. Support management’s efforts to implement cost saving opportunities, ensuring customer and GWS financial savings targets are improved. Compile data for the monthly Contract Review to ensure compliance with Sarbanes Oxley (SOX). And, support the preparation and delivery of said review and Business Unit Review materials. Complete all necessary activities to understand the contractual scope/commitments and drive high quality commercial performance. Maintain any/all activities that will provide outstanding client and vendor relationships, ensuring success in: improved buying and use of preferred suppliers, conducting supplier surveys on MySupplier and/or other systems, compilation of the Customer Monthly Management Report, compilation and reporting from the work management systems, and supporting coordination of sub-contractor files and statutory compliance. What you’ll need: To perform this job effectively, an individual must be able to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma/GED required, with 2-4 years of experience in contract management, client care at financial institutions or similar background, preferred. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to optimally present information to an internal department and/or large groups of employees. Why CBRE? When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. Disclaimers Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

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