Full-Time

Principal Customer Success Manager

Posted on 3/4/2024

Own Data

Own Data

1,001-5,000 employees

Data platform for SaaS protection and insights

Data & Analytics

Senior

London, UK

Required Skills
Sales
Communications
Management
Salesforce
Data Analysis
Requirements
  • Bachelor’s degree and 8+ years of relevant experience
  • Proven experience in customer success within the SaaS industry
  • Understanding of backup, recovery, archive and other data management and protection technologies preferred
  • Salesforce end user proficiency is required, and Salesforce administration experience is preferred
  • Experience using Gainsight as a Customer Success tool is preferred
  • Ability to manage a portfolio of accounts of various sizes in a fast-paced, dynamic environment
  • Able to operate effectively both independently and within a team
  • Takes initiative, intellectually curious, and has a strong desire to learn
  • Excellent communication, negotiation, and presentation skills
  • Strong analytical and problem-solving abilities
  • Results-driven with a track record of meeting and exceeding customer success targets
Responsibilities
  • Customer Relationship Management
  • Customer Onboarding
  • Customer Outcome Objectives and Success Plans
  • Renewal and Retention Management
  • Mitigate Churn
  • Upsell
  • Cross-Sell and Expansion
  • Customer Advocacy
  • Product Expertise
  • Pre-Sales Support
  • Data Analysis
  • Thought Leadership

Own Company offers a leading data platform focused on safeguarding and leveraging SaaS data, ensuring availability, security, and compliance, and enabling in-depth insights. The main technologies/methods utilized include data protection, data activation, and integration with major SaaS ecosystems such as Salesforce, ServiceNow, and Microsoft Dynamics 365.

Company Stage

Series E

Total Funding

$507.3M

Headquarters

Englewood Cliffs, New Jersey

Founded

2015

Growth & Insights
Headcount

6 month growth

181%

1 year growth

209%

2 year growth

209%
INACTIVE