Full-Time

Customer Success Manager

Forethought

Forethought

51-200 employees

Generative AI for efficient customer service automation

Data & Analytics
AI & Machine Learning

Mid, Senior

Denver, CO, USA

Requirements
  • BA/BS degree
  • Minimum of 5 years in customer success or related customer-facing roles in SaaS, ideally with experience in AI/Machine Learning/NLP.
Responsibilities
  • Customer Advocate
  • Accountable for Customer Health
  • End-to-End Renewal Ownership
  • Growth Facilitator
  • Technical Product Enablement
  • Collaborative Leadership
  • Analytical Minded

Forethought stands out as a leader in the field of generative AI, providing customer service automation that significantly enhances the efficiency and productivity of support teams. Their product, SupportGPT™, uses Large Language Models (LLMs) fine-tuned on company-specific data to instantly enrich cases with sentiment and intent, prioritize and route based on urgency, and provide agents with relevant knowledge and suggested responses. This unique approach to customer service automation, which includes features like Autoflows for natural language CX automation, positions Forethought as a company that is not only driving efficiency and ROI for top support teams but also reshaping the landscape of customer support.

Company Stage

Series C

Total Funding

$92.1M

Headquarters

San Francisco, California

Founded

2017

Growth & Insights
Headcount

6 month growth

9%

1 year growth

9%

2 year growth

-15%

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

INACTIVE