Audio Visual Support Technician

WHAT YOU’LL DO

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The AV Technician is responsible for delivering exceptional audio-visual experience across meeting rooms, collaboration spaces, meetings, and events. The role combines proactive meeting room readiness, event support, first-line AV incident management and technical troubleshooting to ensure colleagues can collaborate effectively using AV technology.

The AV Technician acts as the first point of contact for AV-related issues, undertaking preventative room checks, supporting meeting and event delivery, maintaining AV equipment and ensuring that technical issues are identified and resolved before they impact users.

Day-To-Day Responsibilities:

• Support the preparation, delivery, and breakdown of internal meetings and events.
• Set up, test and operate AV equipment including displays, microphones, speakers, cameras, Zoom Rooms and presentation systems.
• Support rehearsals and technical run-throughs to ensure seamless event delivery.
• Provide live operational support during meetings, broadcasts, town halls, leadership events, and client-facing events.
• Assist presenters and meeting organisers with technical requirements before and during events.
• Manage presentation switching, audio levels, video playback, and microphone operation as required.

• Act as the first point of contact for AV incidents and service requests.
• Perform first-line investigation and troubleshooting of AV and video conferencing technologies.
• Resolve incidents where possible or escalate to specialist support teams where required.
• Provide timely updates to users and stakeholders throughout incident resolution.
• Support walk-up users requiring assistance with meeting room technology and collaboration tools.

• Diagnose faults relating to audio, video, conferencing, presentation sharing, and room control systems.
• Troubleshoot Zoom Room, Teams interoperability, displays, cameras, microphones, room PCs and connectivity issues.
• Validate equipment functionality following maintenance, upgrades or incident resolution.
• Assist with equipment replacement, firmware updates, and lifecycle activities.
• Maintain accurate records of incidents, faults, and resolutions.

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Experience supporting AV and video conferencing technologies.
• Knowledge of Zoom Rooms, displays, microphones, vision mixing, camera operating and presentation systems.
• Strong troubleshooting and fault-finding skills.
• Excellent customer service and communication skills.
• Ability to prioritise workload in a fast-paced environment.
• Experience planning and supporting meetings and events.
• Understanding of incident management and escalation processes.

Nice-To-Haves:

• Experience supporting corporate events, broadcasts or town halls.
• Knowledge of AV control systems, audio mixing or streaming platforms.
• IT service management experience, such as ServiceNow or equivalent.
• Relevant AV or technology certifications.

WHY YOU’LL LIKE WORKING HERE

As we have already mentioned, AVI-SPL are the global leaders when it comes to universal communications, and we make sure our work environment matches our status. The business treats all their employees as individuals and makes sure we all have definitive goals and career paths to help us maximize their ability. Along with this we also offer:

• Private Healthcare with Vitality
• Dental Insurance
• Access to Employee Assistance and Wellbeing Support
• Mental Health Support through the above
• Access to discounted Gym memberships
• Increased holiday with service
• Access to numerous online learning resources
• AVIXA membership for industry learning
• Access to online retail discount platform
• Discounted products through our recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous Referral scheme

So, if you are feeling undervalued, stuck in a rut or just looking at furthering your career, apply today.

MORE ABOUT US

Our commitment to diversity is simple: we provide connection, opportunity, and a voice to everyone, from every background. WE Thrive Together: WE appreciate the visible and invisible qualities that make you who you are. Our diversity makes us better humans and better employees and makes AVI-SPL a better business.

AVI-SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.