Client Assurance Analyst - Security Questionnaires

About the Role: 

The DDQ Analyst plays an important role in supporting AlphaSense’s global sales process by responding to client Due Diligence Questionnaires accurately, consistently, and on time. This role sits at the intersection of IT Security, Compliance, Sales, Cyber, and Risk, giving the analyst strong exposure to how a global SaaS company supports enterprise customers, protects data, and manages compliance requirements.

This is a high-volume, process-driven role suited to someone with hands-on DDQ experience who thrives on structure, attention to detail, and a fast-paced environment. The analyst will use approved response content, documented procedures, and AI-assisted tools to move DDQs through the workflow efficiently, applying sound judgment on which questions can be answered from approved sources and which require escalation to a subject matter expert. The role is responsible for the accuracy, consistency, and timeliness of client-facing security and compliance responses that directly support deal timelines.

What You’ll Do: 

• Support AlphaSense’s global sales process by completing client DDQs accurately, consistently, and within agreed turnaround times.
• Review incoming DDQs, understand the nature of the request, and process them by following established standard operating procedures, templates, and the approved internal knowledge base.
• Retrieve and apply pre-approved, standardized answers to client questionnaires, ensuring each response is accurate, consistent, and aligned with approved company positions.
• Use AI-assisted tooling to help draft, match, and assemble questionnaire responses, while carefully reviewing all AI-generated output for accuracy before it is finalized.
• Identify questions that fall outside the SOP or do not have an approved answer in the knowledge base, and escalate them promptly and clearly to the appropriate subject matter expert rather than improvising a response.
• Work cross-functionally with teams such as Information Security, Engineering, Privacy, Legal, Product, and Sales to help move client requests forward and support deal timelines.
• Protect confidential client and company information at all times, handling sensitive security, compliance, and commercial data in line with confidentiality and data-handling policies.
• Maintain accurate trackers, records, and DDQ pipeline updates to ensure requests are monitored, prioritized, and completed within defined turnaround times.
• Help maintain the “Source of Truth” repository of standardized answers by flagging outdated content and adding newly approved responses under the guidance of senior team members.
• Manage access requests for the AlphaSense Trust Library by following the documented process, enabling clients to self-serve standard security and compliance documentation.
• Apply and deepen working knowledge of information security controls, privacy controls, compliance operations, and AI-assisted workflows within a global SaaS environment.

Who You Are:

• 1 to 2 years of hands-on experience completing DDQs and customer security questionnaires, ideally at a technology or SaaS company.
• Demonstrated experience in information security, privacy, and compliance, such as working knowledge of frameworks like SOC 2, ISO 27001, and GDPR, or supporting vendor risk and security assessment processes.
• Detail-oriented and comfortable handling structured, high-volume work accurately and consistently over time. This is a process-driven role where repeatability, quality, and consistency are key to success.
• Comfortable working with software, internal knowledge bases, and workflow tools, including AI-enabled tools used to draft, match, or assemble questionnaire responses, with the discipline to critically review all AI-generated output for accuracy before it is finalized. Willingness to learn new platforms as part of day-to-day work.
• Discreet and trustworthy, with a strong sense of responsibility when handling confidential and sensitive client, security, compliance, and commercial information.
• Good judgment and self-awareness around the limits of the role, including knowing when a question can be answered using approved sources and when it should be escalated to a subject matter expert.
• Strong written communication skills in English, with the ability to follow templates closely and produce clear, professional, error-free responses.
• Organised, reliable, and able to manage multiple requests, track deadlines, and stay composed while handling a steady volume of work.