Open Enrollment Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

At Aetna, we are committed to helping our members achieve their best health in an affordable, convenient and comprehensive manner. Group Retiree Solutions (GRS) is a core component of the Aetna Medicare Organization. Our vision is to develop an industry-leading group retiree health care business by delivering unrivaled value to our plan sponsors and members alike. We aspire to provide personalized, member-centric care that treats retirees like human beings during a sensitive chapter in their lives. We work as a strategic partner that is uniquely committed to helping our clients reach their benefit goals. Imagination, innovation, accountability and teamwork, with an emphasis on structure and process, drive us to deliver unparalleled results.

GRS is seeking to hire a new Open Enrollment Coordinator within the Strategic Business Initiatives (SBI) Team.

This individual will be responsible for:

• Proactively partnering with internal and external teams (i.e., marketing, account management, digital, print and fulfillment) to deliver an unrivaled open enrollment experience for our retirees.
• Managing the end-to-end Open Enrollment inventory and delivery process.
• Tracking and reporting open enrollment fulfillment and kit activity.
• Processing fulfillment/enrollment kit orders.
• Collaborating with teammates and business partners to drive process improvements and implementing new ideas that support optimal member experience and improve overall team efficiency.
• Additional cross-functional duties as needed to ensure departmental and business unit goals are met.
• Partner with Account Team to set up virtual customer/member meetings using virtual meeting technology.

This individual is a critical member of the GRS Strategic Business Initiatives team and is integral in delivering on our commitment to offer seamless experiences for our members, while delivering outstanding performance results during OE periods. They will be responsible for driving OE initiatives that support / enhance our overall business and performance goals. The ideal candidate is a motivated, self-starter who is interested in joining a growing segment and possesses an enterprise mindset.

Required Qualifications

• 5+ years of managing projects and initiatives.
• 7+ years of total business experience.
• Excel, QuickBase and other Microsoft Office tools/products experience.
• Strong interpersonal, written, and verbal communication skills.
• Problem-solver and independent thinker, with track record of meeting key business objectives.
• Ability to work in a fast-paced environment during busy/peak volume periods.
• Must be able to lift ~25 lbs.

Preferred Qualifications

• Experienced in delivering outstanding customer service.
• Excellent project management skills.
• Experience managing open enrollment support processes.
• Established track record of effectively managing multiple priorities during busy periods.
• Advanced skills in MS Office.

Education

• Associates degree or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $44.99

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.