Sr. Customer Success Renewal Manager

Confirmed live in the last 24 hours



1,001-5,000 employees

Enterprise work management platform solutions


Cambridge, MA, USA

Required Skills
  • 6+ years experience of Sales, Renewal Management, Customer Success, or Account Management within SaaS offerings
  • Strong negotiation skills with experience in driving complex financially focused, multi-component contracts to completion accurately and on time
  • Ability to influence and navigate objections to achieve win/win customer outcomes
  • Experience working and building robust stakeholder partnerships within the Enterprise segment
  • Familiarity with project management methodologies
  • Experience working with Salesforce or other CRM systems
  • Ability to travel up to 40% for Sales and Success QBRs and customer onsites
  • Lead Executive communications with customers and serve as an extended member of the Smartsheet account team
  • Partner with the account team to develop a clear renewal strategy for each customer based on data-driven decisions
  • Lead Customer Success Managers and Sales partners in driving large renewal negotiations
  • Maintain and manage an accurate forecast for assigned upcoming renewals
  • Collaborate with cross-functional partners to identify opportunities to accelerate the contract renewal process
  • Provide guidance on renewal strategy to increase value-based renewal pricing solutions
  • Prepare proposals, including renewal rate calculations and contract preparation
  • Proactively adopt new initiatives and programs as needed
  • Serve as a subject matter expert and mentor to other team members
  • Act as Renewal Management expert and brand ambassador

Smartsheet is an enterprise work management platform that offers flexible solutions for capturing and tracking plans, resources, and schedules, with a focus on accelerating speed to market and empowering marketing and creative teams.

Company Stage


Total Funding



Bellevue, Washington



Growth & Insights

6 month growth


1 year growth


2 year growth



Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.

Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.

An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.

Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.

An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.

Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.