Job Description:

General Function / Summary:

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Store Managers are responsible for daily operations and profitability of one or more of our retail Check ‘N Go, Allied Cash, or Cash Store locations, all part of the CNG Holdings, Inc., family of companies. The Store Manager is responsible for daily operations and profitability of one or more of our retail locations. This role is accountable for site operations, sales, customer service, and store level leadership.

Essential Duties:

Serve and educate customers on the product portfolio by presentingall options for products and/or services to customers that meet theirneeds.
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
Respond professionally and accurately customersin response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and districtor region volume expectations.
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements;may be responsible for bank deposits or bank pick-ups.
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
Perform customer verifications to validate information presented.
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
Comply with federal and state regulations and Company policies and procedures.
Complete compliance trainings and quarterly I Agree timely.
Coordinate operations, development, and training necessary for store achieving metric targets.
Maintain store staff schedule and assist covering other stores within the district.
Support store staff to ensure excellent customer service and embodiment of sales culture.
Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district.
Other duties as assigned.

Minimum Education and Experience Required:

High school diploma, GED, or equivalent experience
2+ years of experience with sales, customer service, and cash handling

1+ year of supervisory experience preferred
Exceptional customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Physical Demands:

Call center/Retail/Office environment
Extensive cash handling
Extended phone usage
Long periods of standing
Extended viewing of computer screens and typing
Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance:

Must be able to travel to all stores within the assigned district with personal vehicle
May be asked to travel to neighboring districts
May require overnight travel
Must work assigned shifts as scheduled

Supervisory Functions:

Position may be on-site lead for one or more Assistant Store Managers

Why Choose CNG Holdings, Inc.

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.

Our missionis to help and to educate our customers, while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve.

Our visionis to deliver innovative financial solutions that better fulfill our customers’ unique financial needs so that they can build a better future for themselves and their families.

CNG Holdings, Inc., associates and its brands are expected to create, deliver, and embrace our core values. These values ultimately define how we treat each other and our customers. We are inclusive, transparent, accountable and focused!

Commitment to Diversity:

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

This posting is intended to describe the general nature of the work anticipated to be performed and is not a comprehensive list of all responsibilities, duties and skills required for the position.

About the company

CNG Holdings Inc. operates a nationwide network of nearly 1,000 Check ’n Go and Allied Cash Advance stores that offer short-term loans and check-cashing services. It also supports the Axcess Financial and Smartpay brands, continuing the legacy of its Check ’n Go roots from Covington, Kentucky. The business provides quick-access financial services to customers, with loans typically repaid over short terms, and has serviced millions of customers across its store network. Its goal is to restore growth across the CNG enterprise by leveraging its brands and store network to help customers meet urgent financial needs.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Cincinnati, Ohio

Founded

1994

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Simplify's Take

What believers are saying

CNG implemented low-income discount changes on August 3, 2026, supporting affordability politics.
Avangrid appointed Willa Hightower on August 4, 2026, strengthening customer-service execution.
CNG showcased infrastructure focus at its June 11, 2026 resiliency summit, signaling capital commitment.

What critics are saying

PURA’s August 2026 draft deepened CNG revenue cuts by another $1.8 million.
Connecticut regulators already cut CNG revenue $24 million in 2024, compressing returns.
Rate-case remands and new dockets 25-11-14 and 25-11-13 prolong regulatory uncertainty.

What makes CNG Holdings unique

CNG is Avangrid’s regulated Connecticut gas utility, with protected local distribution territory.
CNG serves essential heating customers, anchoring recurring revenue through mandatory service demand.
CNG’s 2026 rates and customer-service network integrate with UI, SCG, and BGC.

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Benefits

Health Insurance
401(k) Retirement Plan
Remote Work Options
Paid Vacation
Flexible Work Hours
Conference Attendance Budget
Professional Development Budget
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Hybrid Work Options

CNG Holdings

Store Manager

About the job